IPN Specialist

Functional

The Senior Network Engineering is responsible for fault management, trouble shooting and technical support for the TPG-T Customer.Fault and problem management including end to end troubleshooting, root cause analysis, outage handling and correction development.

• Fault resolution of network and customer faults in a timely and efficient manner
• Manage Critical Faults and Outages in the network.
• Develop other team members to enhance their technical expertise.
• Assess and mitigate risk of any network changes.
• Identification of any issues affecting performance or KPIs
• Create and update support documentation.
• Monitoring of Projects and Change Requests with respect to network integrity.
• Impact assessment of network configuration changes
• Verification of implementation of network configuration changes inaccordance with detailed designs
• Develop and support of various O&M and Routine procedures and any tools to assist and improve in maintaining the network.
• Ensure any new network elements that are to be commissioned into the network are operationally accepted to avoid performance issues.
• Provide technical support to Operations in performance, capacity and configuration to maintain and optimize Network performance.
• Direct Field and Exchange staff when required.
• Perform configuration changes, system installations and execute relevant test cases.
• Perform and manage network investigation and manage to resolution.
• Participate in a on call roster and maintain flexible hours when required.
• Provide vendor escalation.
• Assist the team in process improvement.
• Provide emergency support.

Competencies

• Excellent analytical and problem-solving skills in Data Networks
• Excellent Operations and Maintenance skills
• Ability to work effectively in critical situations and exercise independent judgement.
• Customer Focused
• Team Player

Technical Skills

• Excellent understanding Data Networks and telecommunications networks
• Network Design and Implementation: Experience in designing and deploying complex network solutions.
• Routing and Switching: Deep knowledge of routing protocols and switching technologies.
• Network Security: Proficiency in firewalls, VPNs, IDS/IPS, and other security technologies.
• Network Automation and Scripting: Skills in automation tools and scripting languages (Python, Ansible).
• In-depth knowledge and understanding data network elements.
• High level of knowledge of Juniper JUNOS, Cisco IOS, Cisco Wireless, F5 Load Balancers.
• High level of knowledge on routing, switching and telecommunications protocols such as MPLS, BGP, OSPF, RIP, EIGRP, TCP/IP, Static routing, STP, GTP, RANAPP
• Medium level of knowledge on Shell Scripting on Unix based systems
• High to Medium level of knowledge on Internet related systems and protocols (IMAP/POP/SMTP/HTTP/LDAP/XML)
• High to Medium level of knowledge on the following tools such Ethereal, Wireshark, MRTG, Cacti, eHealth, Cisco works, TACACS+, Junos Space, Netcool, HPOV NNM, Agilent
• Medium level of knowledge on VoIP technology such as H323
• Medium level of knowledge on Transmission such as ATM, Frame Relay, Ethernet, Sonet/SDH, WiFi
• Medium level of knowledge on the following Operation Systems, HP Open VMS, Sun Solaris, Linux, Microsoft Windows NT and 2000 Server

Background

• Work Experience: 7+ years of experience in network engineering or architecture roles.
• Project Management: Experience managing network projects from inception to completion.
• Troubleshooting and Problem-Solving: Proven ability to diagnose and resolve complex network issues.
• Vendor Management: Experience working with network hardware and software vendors.
• Any certifications: CCDE,CCDP,CCNP, CCSP, CCIP, CCIE, CCSA, CCSE, JNCIP,

Knowledge & Experience Established skills and knowledge of theory and principles within a professional discipline. Uses functionally specific knowledge.Typically 3-5 years directly related experience and a graduate equivalent degree.Nokia is committed to inclusion and is an equal opportunity employer