IPN CM Specialist

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on peoples lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

ImpactImpact is short-term and departmental/project in scope. Accountable for quality, accuracy and efficiency. Actions and errors can have functional area impact.Scope & ContributionIndividual Contributor: Variety of complex tasks within area of responsibility, Demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work. Managerial/Supervisory: May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments. Variety of complex tasks within area of responsibility. Acts with independence and discretion in routine matters. Makes decisions that affect own work.InnovationPerforms routine activites to meet departmental/project objectives. Requires moderate supervision. Applies commonly recognised concepts within their field of expertise. Shares knowledge with less experienced peers or have high collegial interaction. Raises innovative ideas. Demonstrates adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.CommunicationWorks to influence others to accept job functions view/practices and agree/accept new concepts, practices, and approaches. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues. Has cross-cultural knowledge and global mindset

Functional

The Senior Network Engineering is responsible for fault management, trouble shooting and technical support for the TPG-T Customer.Fault and problem management including end to end troubleshooting, root cause analysis, outage handling and correction development.

• Fault resolution of network and customer faults in a timely and efficient manner
• Manage Critical Faults and Outages in the network.
• Develop other team members to enhance their technical expertise.
• Assess and mitigate risk of any network changes.
• Identification of any issues affecting performance or KPIs
• Create and update support documentation.
• Monitoring of Projects and Change Requests with respect to network integrity.
• Impact assessment of network configuration changes
• Verification of implementation of network configuration changes inaccordance with detailed designs
• Develop and support of various O&M and Routine procedures and any tools to assist and improve in maintaining the network.
• Ensure any new network elements that are to be commissioned into the network are operationally accepted to avoid performance issues.
• Provide technical support to Operations in performance, capacity and configuration to maintain and optimize Network performance.
• Direct Field and Exchange staff when required.
• Perform configuration changes, system installations and execute relevant test cases.
• Perform and manage network investigation and manage to resolution.
• Participate in a on call roster and maintain flexible hours when required.
• Provide vendor escalation.
• Assist the team in process improvement.
• Provide emergency support.

Competencies

• Excellent analytical and problem-solving skills in Data Networks
• Excellent Operations and Maintenance skills
• Ability to work effectively in critical situations and exercise independent judgement.
• Customer Focused
• Team Player

Technical Skills

• Excellent understanding Data Networks and telecommunications networks
• Network Design and Implementation: Experience in designing and deploying complex network solutions.
• Routing and Switching: Deep knowledge of routing protocols and switching technologies.
• Network Security: Proficiency in firewalls, VPNs, IDS/IPS, and other security technologies.
• Network Automation and Scripting: Skills in automation tools and scripting languages (Python, Ansible).
• In-depth knowledge and understanding data network elements.
• High level of knowledge of Juniper JUNOS, Cisco IOS, Cisco Wireless, F5 Load Balancers.
• High level of knowledge on routing, switching and telecommunications protocols such as MPLS, BGP, OSPF, RIP, EIGRP, TCP/IP, Static routing, STP, GTP, RANAPP
• Medium level of knowledge on Shell Scripting on Unix based systems
• High to Medium level of knowledge on Internet related systems and protocols (IMAP/POP/SMTP/HTTP/LDAP/XML)
• High to Medium level of knowledge on the following tools such Ethereal, Wireshark, MRTG, Cacti, eHealth, Cisco works, TACACS+, Junos Space, Netcool, HPOV NNM, Agilent
• Medium level of knowledge on VoIP technology such as H323
• Medium level of knowledge on Transmission such as ATM, Frame Relay, Ethernet, Sonet/SDH, WiFi
• Medium level of knowledge on the following Operation Systems, HP Open VMS, Sun Solaris, Linux, Microsoft Windows NT and 2000 Server

Background

• Work Experience: 7+ years of experience in network engineering or architecture roles.
• Project Management: Experience managing network projects from inception to completion.
• Troubleshooting and Problem-Solving: Proven ability to diagnose and resolve complex network issues.
• Vendor Management: Experience working with network hardware and software vendors.
• Any certifications: CCDE,CCDP,CCNP, CCSP, CCIP, CCIE, CCSA, CCSE, JNCIP,

Knowledge & ExperienceEstablished skills and knowledge of theory and principles within a professional discipline. Uses functionally specific knowledge.Typically 3-5 years directly related experience and a graduate equivalent degree.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the Worlds Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation