Operations Specialist

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education.

Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

+Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements.

Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

Experience

• In-depth knowledge of Telcom industry processes.
• Ability to identify cost-saving measures and improvement strategies.
• Advanced knowlege of business management software.
• Excellent analytical and troubleshooting skills.
• Ability to coordinate projects and lead multiple teams.
• Exceptional written and verbal communication skills.
• Report and procedure writing skills.
• 14yrs to 16yrs of exp.

Responsibilities

• Creating and presenting process improvement reports.
• Overseeing the implementation of new business processes.
• Managing improvement teams and external contractors.
• Troubleshooting and improving new processes.
• Updating process and procedure policies.
• Manage process documentation and ensure compliance with company standards
• Collaborate with cross-functional teams to implement process changes
• Train employees on new processes and procedures
• Monitor and measure process performance and report on progress
• Identify and mitigate process risks and issues
• Conducting ongoing analysis of processes in line with industry regulations.
• Meeting with business managers to discuss business objectives.
• Analyzing the efficiency and costs of existing business processes.
• Identifying areas of improvement.
• Stating up to date with the latest technology and improvement strategies.