Training Manager - QSR

Position Overview:

The Training Manager is a dynamic and essential role within the M/s M G Bakers Pvt Ltd, responsible for ensuring the development, execution, and continuous improvement of training programs for all team members. The Training Manager will work closely with restaurant management to ensure consistent, high-quality service, operational efficiency, and employee engagement across all restaurant locations. This position involves training staff on everything from basic job skills to advanced operational strategies while ensuring that employees understand and adhere to company policies, health and safety regulations, and customer service expectations.

The ideal candidate should be proactive, highly organized, and should have a passion for employee development and coaching in a fast-paced, high-energy restaurant environment.

Required Skills & Qualifications:

• Experience: Minimum of 2-3 years of experience in training, restaurant management, preferably in the Quick Serve Restaurant (QSR) industry.
• Knowledge: Understanding of restaurant operations, health and safety regulations, customer service standards, and food safety protocols.
• Skills: Strong communication, presentation, and interpersonal skills; ability to engage and motivate diverse teams.
• Leadership: Proven ability to coach and mentor employees, fostering a positive and productive learning environment.
• Organization: Strong organizational and time management skills with the ability to manage multiple tasks and priorities.
• Technology: Proficiency in training software, learning management systems (LMS), and MS Office Suite.

Education & Certifications:

• A college degree preferred in Hospitality Management, Human Resources, or a related field.
• Masters Degree/MBA or Any relevant training certifications (e.g., Certified Training Professional, etc.) is a plus.
• Age Criteria: 28 +
• Gender: Male or Female
• From: Preference to a local candidate

Key Responsibilities:

1. Training Program Development:
• Design and implement training programs for new hires, existing staff.
• Develop training materials (manuals, videos, job aids, etc.) aligned with company standards, policies, and procedures.
• Ensure training content is up-to-date with industry trends, safety regulations, and restaurant best practices.

2. Employee Onboarding and Orientation:

• Oversee the onboarding process for new hires, including completing orientation and providing initial training.
• Ensure that new employees are introduced to the company culture, values, and operational processes.
• Evaluate new hire progress and provide additional support if necessary.

3. Ongoing Training & Development:

• Lead refresher courses and advanced training sessions to enhance employee skills, such as customer service, food safety, product knowledge, and equipment handling.
• Conduct assessments and evaluations of employee performance and provide feedback.
• Track and report training effectiveness and employee performance outcomes.

4. Coaching and Support:

• Provide one-on-one coaching to employees to improve job performance and customer service skills.
• Support restaurant managers and supervisors in training and coaching their teams.
• Troubleshoot any performance issues by identifying skill gaps and addressing them through targeted training.

5. Compliance and Safety:

• Ensure that all employees are trained on health and safety protocols, including food safety, sanitation, and emergency procedures.
• Stay up-to-date with local, state, and federal regulations, ensuring that the restaurant complies with all necessary health and safety standards.

6. Performance Tracking and Reporting:

• Monitor training progress for all employees and maintain training records.
• Analyze training metrics and provide reports to senior management on the effectiveness of training programs.
• Adjust training strategies based on feedback, performance metrics, and business needs.

7. Team Collaboration:

• Work closely with restaurant managers and other department heads to ensure alignment between operational needs and training initiatives.
• Foster a positive and engaging learning environment for employees to enhance team morale and productivity.

8. Continuous Improvement:

• Identify areas for improvement within the training program and make recommendations for process improvements.
• Seek out opportunities for professional development and stay informed on training best practices within the QSR industry.

Physical Requirements:

• Must be open for frequent travelling to various company outlets for training the staff. Should have a personal conveyance.
• Ability to work in a fast-paced environment, including standing for long periods.
• Occasional lifting and carrying of training materials or other items.