Training Manager

Role & responsibilities :

• Develop and implement a comprehensive training strategy aligned with company goals and expansion plans.
• Conduct training needs assessments to identify skill gaps and development opportunities.
• Design training programs to enhance customer service, sales proficiency, and operational excellence.
• Create role-specific training modules for employees at all levels.
• Develop structured induction programs to ensure seamless onboarding and brand alignment for new hires.
• Implement e-learning platforms and blended learning approaches for flexible training options.
• Design and deliver leadership development programs to prepare employees for managerial roles.
• Conduct workshops on communication, teamwork, problem-solving, and other essential soft skills.
• Develop training programs to ensure compliance with industry regulations and company policies.
• Train and develop local teams to maintain a uniform brand experience across all locations.
• Monitor the effectiveness of training programs through evaluations, feedback, and performance metrics.
• Generate reports and insights for senior management to track training ROI and business impact.
• Continuously refine training content and delivery based on employee feedback and industry trends.
• Collaborate with department heads to create new training initiatives in line with operational needs.
• Lead and mentor the training team, fostering a culture of excellence and continuous learning.
• Partner with external trainers and consultants for specialized training programs.

REQUIREMENTS:

• Bachelors or Masters degree in Human Resources, Business Administration, or a related field.
• Certifications in Training and Development, Instructional Design, or Learning and Development (e.g., CPLP, SHRM-SCP) are a plus.
• 6-8 years of experience in HR or training roles, with at least 3-5 years in a managerial capacity.
• Proven expertise in designing and implementing training programs in the retail or service industry, preferably in jewellery or luxury sectors.
• Experience in training customer-facing roles, with a focus on sales excellence and service quality.
• Strong understanding of adult learning principles and instructional design methodologies.
• Ability to conduct training needs assessments and create tailored development programs.
• Excellent presentation, communication, and interpersonal skills to engage diverse employee groups.
• Proficiency in learning management systems (LMS) and e-learning tools for training delivery.
• Ability to analyze performance metrics and translate insights into actionable training initiatives.
• Experience in leadership development and succession planning programs.
• Strong organizational and project management skills to handle multiple training initiatives.
• Ability to collaborate with senior management and department heads to align training with business goals.
• Familiarity with training compliance, industry regulations, and best practices in employee development.

If you are passionate about employee development and have a strong background in training and talent growth, we would love to hear from you. Join our team at NEW KVM JEWELLERS and be a part of a leading jewellery brand committed to excellence. Apply now and take the next step toward a rewarding career as an HR Training Manager.

Benefits:

• Food provided
• Health insurance
• Provident Fund
• 4 Week Offs, 1 CL, 1SL (Per Month)
• Employee Discounts

Supplemental Pay:

• Performance bonus / Incentive