Urgent Requirement _ Head _ Learning & Development

Roles and Responsibilities:

1. Training Strategy Development and Execution:

• Lead the development and implementation of comprehensive training strategies that align with the company's overall business goals and regulatory requirements.
• Identify organizational training needs by working with department heads, management, and employees to determine skills gaps in both technical areas (insurance product knowledge, underwriting, claims, compliance, etc.) and non-technical areas (sales, customer service, leadership, etc.).
• Set clear, measurable training objectives that support business outcomes such as improved customer satisfaction, reduced claims errors, better sales performance, and regulatory compliance.

2. Training Program Design and Delivery:

• Design and implement customized training programs for different levels within the organization, from frontline employees to senior leadership.
• Lead the development of e-learning modules, in-person workshops, seminars, and hands-on training sessions to cover technical knowledge (insurance policies, claims processes) and soft skills (communication, leadership).
• Ensure that all training materials are up-to-date, engaging, and compliant with industry regulations.

3. Employee Onboarding and Continuous Learning:

• Oversee the development of effective onboarding programs to ensure new employees are equipped with the necessary knowledge and skills to perform in their roles from day one.
• Foster a culture of continuous learning by providing employees with ongoing opportunities to grow their skills and knowledge throughout their careers.

4. Team Leadership and Development:

• Lead and manage the Training and Development team, including trainers, instructional designers, and other operations team.
• Hire, train, and mentor a team of training professionals to ensure high-quality training delivery across the organization.
• Conduct regular performance evaluations of training staff and provide feedback and development opportunities.

5. Training Needs Analysis:

• Work closely with the department heads and HR team to analyze and assess the current skills and competencies of employees.
• Use performance data, employee feedback, and business objectives to identify knowledge gaps and define the most effective training solutions.
• Evaluate the effectiveness of current training programs and identify areas for improvement.

6. Regulatory Compliance and Industry Knowledge:

• Ensure all training programs are aligned with insurance industry/TPA regulations, compliance standards, and company policies.
• Stay informed about industry trends, changes in laws and regulations, and best practices, especially in areas such as underwriting practices, claims management, and risk assessment.
• Oversee compliance training and ensure all staff are up to date with regulatory requirements such as GDPR, anti-money laundering (AML), and other relevant policies.

7. Sales Training and Performance Enhancement:

• Work closely with the sales department to design and implement sales training programs that help agents increase their productivity and performance.
• Provide ongoing coaching and training support for the sales team to improve customer engagement, relationship management, and product knowledge.

8. Budget Management:

• Develop and manage the training department's budget, ensuring that resources are allocated effectively to meet the needs of the organization.
• Regularly assess the return on investment (ROI) for training initiatives and adjust spending to optimize training effectiveness.

9. Training Evaluation and Reporting:

• Implement and oversee processes to measure and evaluate the effectiveness of training programs. This includes collecting feedback from participants, assessing changes in performance, and tracking business metrics (e.g., sales increase, customer satisfaction).
• Prepare regular reports and presentations for senior management to provide insight into the impact of training programs on employee performance and business results.

10. Technology Integration in Training:

• Lead the integration of technology into the learning environment, such as adopting Learning Management Systems (LMS), mobile learning platforms, and virtual training tools.
• Ensure the training department stays up-to-date with technological advancements that can enhance the training experience and improve engagement.

Education:

• Bachelors Degree in Business Administration, Human Resources, Organizational Development, or related field (Masters degree preferred).
• Certifications related to training, such as Certified Professional in Learning and Performance (CPLP), or a similar credential, are a plus.

Experience:

• Minimum 8-10 years of experience in training and development, with at least 3-5 years in a leadership role, ideally within the insurance, TPA or financial services sector.
• Proven experience in designing and delivering both technical and soft skills training programs.
• Strong background in insurance industry knowledge (e.g., underwriting, claims, regulatory compliance).
• Familiarity with Learning Management Systems (LMS), e-learning development tools, and performance tracking systems.

Skills:

• Strong leadership and people management skills.
• Excellent communication skills with the ability to influence and engage stakeholders at all levels.
• High-level proficiency in designing training programs and materials that cater to various learning styles.
• Deep understanding of adult learning principles and instructional design.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Analytical and problem-solving skills to assess training needs, evaluate training effectiveness, and measure outcomes.
• Proficient in Microsoft Office Suite and training technology tools (e.g., LMS, webinar platforms, virtual classrooms).

INTERESTED CANDIDATES CAN SHARE THEIR UPDATED RESUME TO pnegi@mdindia.com