Customer Relationship Executive

Job Description
Designation: CRM
Location: Palavakkam, Chennai
Prefered:
*Immediate joiner
*Willing to relocate
Roles & Responsibilities :
• Building and maintaining relationships with clients and key personnel
• Contact clients via calls, emails, or meetings to ensure they are satisfied with
purchased products/services
• Escalating and resolving areas of concern as raised by clients
• Conducting business reviews to ensure clients are satisfied with their products and
services
• Alerting the sales team regarding opportunities for further sales within key clients
• Liaising with internal departments to ensure client needs are fulfilled effectively
• Understanding key customer individual needs and addressing those
• Follow-up with clients for an annual maintenance contract
• Payment collections as per schedule

• Weekly/monthly/quarterly report generation based on the KPIs
  Requirements:
  • Fresher to 4 years of experience
  • Excellent communication skills in English and Hindi
  • Internship experience in relevant domain is added advantage
  • Good relationship management and networking skills
  • Pleasing personality with the ability to understand client needs and also execute the
  same
  • Who enjoys working in a highly charged environment
  • Well versed in MS Office- Excel/Word/PowerPoint
  • Excellent interpersonal and communication skills
  • A team player with leadership skills
  • Maintain a positive attitude focused on customer satisfaction
  Perks and Benefits:
  • Training and full support- by giving you the knowledge and confidence needed for
  greatness.
  • Amazing growth prospects and upward mobility to build an empire within our fine
  progressive organization.