ServiceNow Architect - ITSM/ITOM Modules (10-11 yrs)

Job Summary :

We are seeking a highly skilled and experienced ServiceNow Architect to design, implement, and oversee solutions within the ServiceNow platform. The ideal candidate will have extensive hands-on experience with ServiceNow ITSM, ITOM, and integrations, demonstrating the ability to lead and deliver complex projects in alignment with business objectives.

Key Responsibilities :

Architect and Design Solutions :

- Develop scalable, reliable, and efficient ServiceNow solutions based on client requirements.

- Lead architectural design sessions for ITSM, ITOM, and integrations.

Implementation and Integration :

- Hands-on implementation of ServiceNow modules, including ITSM and ITOM.

- Integrate ServiceNow with third-party systems using REST/SOAP APIs, MID Server, and other tools.

Customization and Development :

- Customize workflows, business rules, UI actions, and client scripts to meet business needs.

- Design and build custom applications within the ServiceNow platform.

Leadership and Collaboration :

- Collaborate with stakeholders, developers, and administrators to deliver high-quality solutions.

- Provide technical leadership and guidance to the ServiceNow team.

Monitoring and Optimization :

- Ensure optimal performance of the ServiceNow platform and recommend best practices.

- Identify opportunities for process improvements and automation.

Required Skills and Qualifications :

- Extensive hands-on experience with ServiceNow ITSM and ITOM modules.

- Strong understanding of integrations, including APIs (REST/SOAP), LDAP, SSO, and other protocols.

- Proficiency in scripting languages such as JavaScript and knowledge of Flow Designer.

- Experience with CMDB design, Discovery, Event Management, and orchestration.

- Ability to translate business requirements into technical specifications and solutions.

- Excellent problem-solving and communication skills.

- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) preferred.

Preferred Qualifications :

- Experience with ServiceNow Performance Analytics, HR Service Delivery, or SecOps.

- Knowledge of Agile/Scrum methodologies.

- Familiarity with ITIL frameworks and practices.