Digital Workplace Architect

As an experienced IT Service Delivery Manager, you will leverage your expertise in managing IT support teams within large enterprises and your broad technical understanding of the modern Digital Workplace experience, leading service improvement projects to enhance employee satisfaction and optimize IT costs, you will play a pivotal role in achieving our mission of delivering the most efficient, appreciated, and trusted digital workplace management solution to millions of corporate workers.

Your responsibilities will involve:

Leveraging IT operational experience to design and deliver effective solutions using Nexthink technology to enhance digital employee experience management.

Identify, research, and develop new use cases, opportunities, and customer-driven requests to expand Nexthink s library of innovative, actionable solutions.

Stay updated on industry trends, competitors, and emerging technologies to inform strategy and maintain a competitive edge.

Contribute ideas, designs, and insights to improve digital employee experience across corporate environments and support product strategy alignment.

Utilize technical skills to create content packs, scripts, integrations, and solutions that improve the digital employee experience and self-help/self-healing capabilities

Ensure all solutions meet the highest quality standards, reinforcing customer trust and satisfaction.

Work closely with R&D, Solutions consulting, and Customer Success teams, providing workplace-specific insights and support during customer engagements. Engaging with stakeholders across all levels, confidently relaying information, and building strong relationships.

Contribute to developing and launching new product features, ensuring alignment with customer needs and market demands.

You are extremely passionate about solving challenging, real-life problems. You recognize the frustration a poor digital experience can bring from your experience in IT Operations and have a passion for being able to deliver solutions to eliminate it.<