Technical Support Executive- IT- Gurugram

Roles andResponsibilities:

• Respond quickly to theincoming Tickets assigned to you on the ticketing portal.
• Hands-on experiencewith Windows 10/11 OS
• Install, configure, andupgrade OS and other Business applications on end users systems(Desktops/laptops)
• Hands-on experience& troubleshooting issues related to MS Office applications like Outlook, excel, word, etc.
• Assist with onboardingand offboarding of the associates (internal users).
• Keep inventory of allthe assets like Desktops, laptops, printers, and software licenses.
• Working on compliancereports like Antivirus reports, WSUS reports, etc.
• Basic knowledge ofActive Directory, Networking, and servers.
• Responsible for queriesrelated to the Printers and basic troubleshooting
• Act as frontlinesupport for internal users if any system goes down.
• Analytical andproblem-solving skills
• Excellent communicationskills, both written and verbal
• The ability to thinklogically and strategically
• A methodical approachto tasks
• Customer service skills

Core Competencies:

• ServiceOrientation - Should beaware of both - the internal as well as external customers and their needs; andis committed to meeting the customers evolving, long-term needs - the focus ison SERVICE
• Result Orientation - Should be able to direct efforts towardsdeveloping and implementing realistic action plans to meet business objectives;with a sense of urgency - the focus is on achieving RESULTS.
• Initiative - One must not only understand and accept theresponsibilities towards his/her job; but also proactively work towardsidentifying challenges and their resolution - the focus is on seeking SOLUTIONS
• Professionalism - Should have in-depth knowledge of allfunctions and display not only required skill-set but also ethics and integritywhile conducting the job - the focus is on PROFESSIONALISM
• Cooperation - One must ensure completion of all tasks athand and simultaneously extend support to team members and display jointownership towards achieving business objectives - the focusis on TEAMWORK
• Communication/Feedback - Should believe in providing feedback to otherassociates and receiving feedback to enhance performance, thereby meetingbusiness objectives - the focus is on OPEN COMMUNICATION

Other Benefits:

• Medical Insurance(self-coverage ): IncludesGroup Mediclaim policy and Group Personal Accident Policy.
• Long-TermInvestment & Engagement Plan : Thisis an employee incentive plan introduced to encourage, reward, and incentivizeeligible employees towards long-term engagement, optimize their performance, and enable them to partake in the growth of the Organization and further itsbest interests.
• Transportationsupport: Bus facility(where available) is allocated to you based on your requirements andavailability of seats.
• Focus onindividual career growth: via career aspirations discussions, rewards &recognition, and long service awards.
• Career Enhancementprograms through Continuous Learning, Upskilling, and Training.
• Focus on HolisticWell-being: The WellnessCorner: Access to a mobile application that provides expert guidance onphysical, emotional, and mental well-being to you and your immediate familymembers.
• SupportMechanisms: Varioussupport mechanisms like buddy programs for new joiners, childcare facilitiesfor new mothers, etc. are made available for our Associates.
• Health Check-upCamp: Access to amobile application that provides expert guidance on physical, emotional, andmental well-being to you and your immediate family members.

Working Model: Work-from-office

Desired Skills:

• Good communicationskills - both oral and written
• Pleasant personality& soft-spoken

Hiring Process:

Your interaction withus will include, but not be limited to,

• Technical / HRInterviews
• Technical / BehavioralAssessments

Finally, our people areour most valuable asset; if you agree with us on this, we would love to meetyou!