Clicktech Retail - Program Manager (3-7 yrs)

Organization Overview:

Clicktech Retail Private Limited ("Clicktech") is a wholly owned subsidiary of New Trends Commerce Private Limited ("New Trends Commerce"). New Trends Commerce is a joint venture between Clicktech Enterprises Private Limited ("Poddar Group Entity") and Haverl LLC ("Amazon Group Entity"). Clicktech is a prominent seller on the Amazon India marketplace and is currently operating in the category of wireless, wireless accessories, consumer electronics, personal computing, home improvement, BISS - Business Industrial & Scientific Supply, wireless Devices, Smart Home Solutions and Digital Devices.

Our vision is to be India's most customer centric company. We aspire to expand our selection in the categories we operate to every item that our customers want. We want to offer such products at the most competitive price. We intend to make these products available in such a way that these products reach the customers in the shortest possible time. We have a culture and practice of customer centricity, hiring and developing the best, insisting on the highest standards, calculated risk taking and delivering results.

Position/Role: Program Manager

Location: Bengaluru, India

Position Description: Program Manager

- Clicktech is expanding its Retail business and looking for a smart and ambitious individual. This role is based out of Bangalore - The role requires effective co-ordination of the program's projects and management of their inter-dependencies including oversight of any risks and issues arising. It also includes the co-ordination of the new capability for the business to enable effective change and realisation of projected benefits.

- The program manager is responsible for the overall integrity and coherence of the program. They will develop and maintain the program environment to support each individual project/workstreams within it.

Roles and responsibilities:

The program manager is responsible for:

- Defining the program's governance arrangements - Planning and designing the program and proactively monitoring its progress, resolving issues and initiating appropriate corrective action

- Ensuring effective quality assurance and the overall integrity of the program - focusing inwardly on the internal consistency of the program, and outwardly on its coherence via interfacing with vendors/brands, vendor managers, analytics & tech team etc.

- Ensuring service delivery to vendors/brands within pre-defined SLA , monitoring team productivity & enhancing vendor/brand experience of the program

- Innovate & execute new workstreams to solve for key vendor/brand pain points with appropriate level of quality, consistency and budget adherence

- Collaborating with third-party service providers to implement process automation initiatives

- Managing communications with all stakeholders including but not limited to reporting the progress of the program at regular intervals to the program leader & organization leadership

- Managing the revenue operations of the program along with P&L monitoring, risk identification & program margin augmentation

- Driving ad-hoc interventions to address & solve for program-level gaps in vendor/brand experience, productivity, P&L improvement & program adoption

Basic Qualifications:

- MBA from Tier 1 college

- 2 - 5 years of experience in data-driven business operations processes where associates are required to handle large volumes of data and take decisions based on analysis of such data

- Proficient in Excel

- Knowledge of SQL and Python

Preferred Qualifications:

- Excellent data accuracy skills, eye for detail, and commitment to meet deadlines

- Creative and analytical problem solvers with a passion for operational excellence

- Identification of areas of possible process improvements

- Pace of implementation and consistency in performance

- Strong interpersonal skills and ability to guide team members

- Ability to drive tasks assigned independently post guidance from leadership

- Proactive reporting of status to leadership