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New Relic One

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1.5

based on 3 Reviews

51 New Relic One Jobs

Senior Technical Support Engineer - Infrastructure

newrelic

1.5

based on 3 Reviews

2-7 years

Bangalore / Bengaluru

1 vacancy

Senior Technical Support Engineer - Infrastructure

New Relic One

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service AWS Linux Administration Analytical Chemistry GCP CVS

+ 3 more

Job Description

This role is key to helping our customers love New Relic by troubleshootin g technical customer issues with New Relic Infrastructure Products (Onhost Integrations,I nfra Agent (& UI), K8 Cluster Explorer ). By clearing technical blockers, Technical Support Engineers help to ensure our products are performing to their designed specification, get their data into New Relic, and realize the value of their investment in our platform.

What youll do

Collaborate across teams to assist in solving complex technical customer problems across our product suite
Strong analytical and technical troubleshootin g skills
Impeccable customer service skills and display genuine empathy towards customers.
Work closely with our software engineering teams to resolve advanced customer issues.
Support New Relic customers by resolving various installation, configuration, and data exploration requests.
Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform.
Advance your skills through additional training and exposure to other features and capabilities of our Products.

This role requires

Proved experience in Technical Support Engineering role
Love delighting customers, even those who are having a tough day!
Experience building, maintaining, and/or monitoring servers in an enterprise environment.
A good understanding of Linux-based web hosting and Linux environments (services, permissions, and file manipulation).
Knowledgeable about AWS and containerisati on technologies such as Docker and Kubernetes.
Can demonstrate authoritative troubleshootin g skills and can get creative when the answer is not obvious.