Sr Technical Support Engineer

The Role AspenTech is an AI-powered software company helping the world s leading energy, chemical and engineering companies succeed in their digital transformation, making their operations more efficient and reducing impact on the environment. At AspenTech, you will be part of a global market-leading company with the goal of double-digit growth and a blue-chip customer base. We offer the opportunity to make an impact, to drive innovation and to be an agent of positive change.

Customer Support and Training teams are responsible for resolving customer issues, ensuring any customer experience is delivered to high quality standards and training, and working amongst cross-functional teams for the best solutions. Our goal is to continuously provide product improvements, business growth, with the highest level of customer satisfaction.

Reporting to the Customer Support and Training area leader, the Sr Technical Support Engineer will be responsible for providing remote and onsite technical support and training activities for AspenTech SSE Formation evaluation product suite (Aspen Geolog). This role will be based in India, Mumbai. Your Impact

• Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
• Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech s proprietary software.
• Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.
• Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of geosciences and upstream workflows, to AspenTech customers.
• Develop and/or maintain customer focused training materials for new releases and new applications in the industry.
• Conduct pre-sales consultations, based on relevant principles of geosciences and upstream workflows, to identify prospects business problems and articulate AspenTech s products as the solution. Uncover and analyse client/prospect needs to support growth in usage, through a variety of pre-sales activities.
• Develop strong relationships with customers, building an understanding of their business needs and challenges.
• Collaboration with other AspenTech functions to maintain and develop business opportunities.
• Function as a subject matter expert in AspenTech s pre-release software testing program to drive improved product quality.
• Coach fellow team members to enhance their technical skills to help boost their overall contribution.
• Other tasks may include: Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech s web knowledgebase.

What Youll Need

• Bachelors Degree in Geoscience-related disciplines such as Geology, Geophysics, Petrophysics, or Petroleum Engineering.
• Minimum of 3 to 5 years of relevant experience preferred. University experience may count.
• Experience working in the upstream industry using petrophysical softwares and apply petrophysical analysis techniques (electrofacies analysis, image log processing, mineral and fluid characterization, core analysis, saturation height modeling, full waveform sonic processing) for enhanced reservoir characterisation.
• Experience in conducting petrophysical analysis and formation evaluation for subsurface exploration and production in both traditional oil & gas projects and sustainable energy contexts, such as geothermal energy and carbon capture and storage.
• Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
• Ability to manage multiple responsibilities and competing priorities
• Ability to travel. Travel is usually less than 25% and may occasionally be international.
• Knowledge & experience of New or Renewable Energy workflows and/or well database management is a plus.