Pre-Sales Support: Collaborate with sales representatives to understand client requirements, present technical solutions, and tailor demonstrations that align with customer needs and showcase Netskopes SD-WAN capabilities.
Technical Expertise Product Demos: Conduct in-depth product demonstrations and technical presentations to prospective clients, explaining the features, functionality, and advantages of SD-WAN solutions to both technical and non-technical stakeholders to drive a value outcome.
Solution Design: Work closely with clients to assess their current network environments and design customized SD-WAN solutions that meet their business objectives, ensuring the solution aligns with performance, scalability, and security needs. Proposal Development: Assist in developing proposals and RFP responses by providing detailed technical input, solution designs, and cost estimates for SD-WAN deployment.
Customer Advocacy: Act as a technical specialist for existing clients, helping them fully leverage SD-WAN features and maintain optimal network performance post-implementation.
Relationship Building: Build and maintain strong relationships with clients, ensuring they have a trusted technical advisor to address any concerns, answer questions, and provide ongoing support.
Collaboration Cross-Functional Support: Work with product management, engineering, and support teams to communicate client feedback, advocate for feature requests, and keep up-to-date on product developments and enhancements.
Continuous Learning: Stay current on SD-WAN technology trends, competitor offerings, and industry best practices to better position the value of our SD-WAN solutions and how they provide an improved SASE experience.
Job Requirements:
10+ years in a technical sales, sales engineering, or network engineering/architecture role, with a focus on SD-WAN solutions. Familiarity with the SASE market, architecture and value proposition expected.
Solid knowledge of networking principles, including TCP/IP, routing protocols (OSPF, BGP, EIGRP), WAN/LAN architecture, and network security.
Proficiency with network monitoring tools and familiarity with VPNs, firewalls, and load balancing.
Ability to translate technical features into business benefits, with strong presentation, negotiation, and customer relationship-building skills.
Relevant certifications are a plus (e.g., CCNP, SD-WAN Specialist, SDWAN Certs).Ability to scale from the whiteboard to working with security architects to influencing CISOs.
Exceptional communication, problem-solving, and customer service skills; ability to work collaboratively across teams.
Desired:
Technical understanding of cloud networking and integrations with SD-WAN (e.g., AWS, Azure).
Hands-on Experience with solution design and architecture in complex environments.
Understanding of Quality of Service (QoS) configurations and traffic prioritization.
Understanding cloud security and reference SASE architecture.
Education
Bachelor s degree in Computer Science, Information Technology, Engineering, or related field preferred; equivalent experience may be considered.