AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
44 NETSKOPE SOFTWARE Jobs
Data Analyst
NETSKOPE SOFTWARE
posted 5hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
About Netskope
About the Job:
We are looking for an exceptional Data Analyst to join our Customer Solution Group (CSG), supporting our post-sales teams - Support, Services, and Success. As a Data Analyst, you will play a pivotal role in driving analysis and providing valuable insights to the business, empowering data-driven decision-making and enhancing customer satisfaction.
Responsibilities:
- Drive end-to-end analytical development - from consulting with the business to understand requirements, translating their needs into an analytical problem, performing the analysis, and delivering results through storytelling to your stakeholders.
- Conduct thorough data analysis, focusing on customer-related metrics and key performance indicators, to uncover trends, patterns, and correlations that drive actionable insights.
- Utilize Looker, our primary BI platform, to create and maintain compelling dashboards and reports that effectively communicate data insights to stakeholders.
- Develop a deep understanding of our data, including operational metrics, customer satisfaction, workflows, etc. enabling you to provide actionable recommendations to enhance internal operations and improve retention of our customers.
- Proactively identify opportunities for improvement by conducting data-driven analysis and leveraging feedback from post-sales teams, contributing to the continuous enhancement of customer satisfaction and retention strategies.
- Collaborate with cross-functional teams to gather and integrate data from various sources, ensuring data quality and accuracy, which serves as a foundation for comprehensive analysis.
- Provide regular reporting and performance updates to relevant stakeholders, showcasing key findings, emerging trends, and actionable recommendations to drive continuous improvement.
- Leverage SQL to conduct data manipulation and querying (in dbt)
Requirements:
- 7+ years of professional experience as a Data Analyst in a B2B software environment
- Bachelors degree in a relevant field, such as Management, Statistics, Mathematics, or a related experience
- Demonstrating a track record of working with business stakeholders to define requirements and delivering impactful insights
- Experience with data related to B2B customer management and support operations
- Excellent communication skills, both written and verbal, allowing you to effectively present findings to non-technical stakeholders in a clear and compelling manner.
- Proficiency in Looker (or similar tools like Tableau or Power BI) is required, enabling you to create and maintain complex dashboards and reports that transform raw data into actionable insights.
- Demonstrated problem-solving and strategic thinking abilities with diverse data sets
- Experience in working with data engineering teams to identify needs, integrating new sources, and/ or mapping new data objects
- Solid understanding of data analysis techniques and their application to the business.
- Experience generating visual representations such as graphs, charts or heatmaps to facilitate data interpretation and communication of results with diverse stakeholders.
- Proficiency with SQL is a strong plus
- Highly organized and detail-oriented, with the ability to manage multiple projects and priorities concurrently.
#LI-NS1
Employment Type: Full Time, Permanent
Read full job description What people at NETSKOPE SOFTWARE are saying
What NETSKOPE SOFTWARE employees are saying about work life
based on 8 employees
Flexible timing
Monday to Friday
No travel
NETSKOPE SOFTWARE Benefits
View more benefits
Compare NETSKOPE SOFTWARE with
Zscaler Softech
Compare
Palo Alto Networks
Compare
NortonLifeLock's
Compare
McAfee
Compare
CrowdStrike
Compare
FireEye
Compare
Trend Micro
Compare
Check Point Software Technologies
Compare
Fortinet
Compare
Sophos Technologies
Compare
VDart
Compare
Magic Edtech
Compare
Value Point Systems
Compare
JoulestoWatts Business Solutions
Compare
Saama Technologies
Compare
Systems Plus
Compare
DISYS
Compare
IT By Design
Compare
MMC Infotech Services
Compare
Data-Core Systems
Compare
Similar Jobs for you
Sr. Staff / Principal Engineer, GenAI/LLM Security
5-11 Yrs
Bangalore / Bengaluru
Share an Interview