Senior Client Support Engineer

Senior Client Support Engineer

Chennai | Customer Amazement | Full-time | In-office

Are you a true customer advocate and their trusted advisor?

Are you obsessed about ensuring customers get the best out of the technology?

Do you enjoy helping customers to optimally use the product?

Then this is the role for you!

The Impact you will create in the Job:

• Help Customers with all Tech challenges faced while using the Product.
• Responsible to get the issues raised addressed to the core and Customers can be sent out Campaigns successfully, Access Report without any challenges.
• Educating Customers to ensure comfort in the usage of Product/Utility Duties and responsibilities.
• Providing Support to Customers on their Queries
• Responsible for successful solving of Customer tickets and handling Chats or calls.
• Educating Customers to ensure comfort in usage of Product/Utilities.
• Understanding & responding to primary level customer queries / issues over Chat, phone or email / ticketing system
• Provide product trainings / demos to the customers
• Resolve customer issues and strive towards positive customer f/b
• Setup necessary configurations for our clients so that they use our product.
• Analyze and identify process changes or product enhancements required & suggest if any.
• Monitor internal alerts and raise alarm for critical issues.
• Be available at flexible shift timings for best customer experience

What we look for?

• Education Graduation from a recognized university in IT/ Engineering stream.
• Specialized Knowledge of Linux and troubleshooting.
• Good knowledge about DNS, HTML, CSS.
• Linux Trouble Shooting skills.
• Knowledge of JIRA, Rest API, Zendesk, Freshdesk.
• Be available at flexible shift timings for best customer experience.
• Microsoft Excel/  Openoffice Calc, Powerpoint knowledge to draft and share reports.
• An experience of min 2-5 years in customer support is preferred

Why Netcore?

Being first is in our nature. The first and leading AI/ML-powered marketing automation enabling better customer engagements for businesses of all sizes with cutting-edge technologies that include AI, automation, top-notch product experience, customer data platform, communication API and multi-channel client engagement options, - a comprehensive customer experience platform to enhance and exhilarate the client journey.

Netcore has a perfect combo of experience as well as agile mind. We are currently serving more than 70% of B2C Unicorns in India and 6500+ brands across 40+ countries, making us among the top-rated marketing automation suite for enterprises.

Headquartered in Mumbai, we have our global footprints across 10 countries worldwide. Being certified as a Great Place to Work for Seven consecutive years only reinforces Netcores principle of being a people-centric company where you will not be just an employee but a family member of the organisation

A career at Netcore is more than just a job its an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn.