Client Device Engineer

Swifts,SCCM,Microsoft Intune,Windows,Mac OS,Persuasive communication,Microsoft 365,Azure,Software Testing Extensive experience and knowledge using desktop support tools such asnActive Directory/Entra ID, SCCM, Microsoft Intune, Windows Autopilot,

Apple BusinessnManager, Microsoft Office 365, DNS, and other relevant end-user device technologies,Proficientnin scripting languages like PowerShell for automation and configuration management,Skilled in using diagnostic tools and techniques to troubleshoot complex technical problems

,Experience working in an Agile environment with a strong understanding of Agilenprinciples, practices, and development methodologies This role involvesndesigning, upgrading, updating, and maintaining client devices, including desktops,nlaptops, iPhones, iPads, utilising Windows, iOS and MacOS operating systems,The ideal candidate will have a strong background innsupporting client devices using Windows OS, iOS, and MacOS, with demonstrated experience,

This role is crucial to our digital transformationnjourney, and the candidate will embody collaborative and Agile principles in all aspects of their work,The Role Holder will report to the Client Device Product Owner,

 who retains overall accountability fornall Client Device services within Swift,The Role Holder is crucial in bridging the gap betweenntechnical solutions and customer satisfaction,Installation and Configuration,Install and configure new software and hardware, includingnoperating systems and applications,This includes developing, deploying, and managing devicenimages, ensuring compliance with security policies, and automating installation processes usingntools like SCCM, Intune, Autopilot and Apple Business Manager,

Maintain software licenses and hardware inventory, ensuring all systems are upnto date,Regularly update and patch operating systems and applications to mitigate securitynvulnerabilities , Performance Monitoring,Monitor system performance using tools like Performance Monitor,

nEvent Viewer, and third-party monitoring solutions,Analyse performance data to identifynbottlenecks and recommend improvements,Collaborate closely with stakeholders to understand their businessnchallenges and identify opportunities where innovative technology can improve customer experience, enhance operations, and support business development plans by fostering a culturenof open communication and feedback,