Salesforce Techno-Functional Consultant (10-12 yrs)

Role : Salesforce Techno-Functional Consultant

Experience : 10 - 12 years

Work Location : Chennai/Bangalore

Notice Period : Immediate to 15 days

Position Overview :

We are seeking a highly skilled and motivated Salesforce Techno-Functional Consultant with deep expertise in Salesforce AI and Data Cloud, in addition to proficiency with Salesforce core clouds (Sales Cloud, Service Cloud, Marketing Cloud, etc.). The ideal candidate will possess a balanced mix of technical and functional capabilities, enabling them to design, implement, and optimize Salesforce solutions that meet complex business requirements. This role involves working closely with business stakeholders, technical teams, and cross-functional departments to deliver innovative and scalable Salesforce solutions.

Key Responsibilities :

Salesforce Solution Design & Implementation :

- Collaborate with stakeholders to gather and analyze business requirements and translate them into functional and technical Salesforce solutions.

- Design and implement AI-driven use cases using Salesforce AI capabilities (Einstein, Agentforce, and predictive analytics).

- Integrate and manage Salesforce Data Cloud for unified data architecture, enhancing customer insights and analytics.

AI & Data Cloud Expertise :

- Develop and deploy predictive and prescriptive AI models within Salesforce to support sales, service, and marketing workflows.

- Configure and optimize Data Cloud to unify customer data from multiple sources, ensuring real-time insights and actionable recommendations.

- Drive the adoption of AI features across the organization, including natural language processing, sentiment analysis, and advanced analytics.

Core Cloud Proficiency :

- Act as a bridge between business users and technical teams, ensuring alignment and understanding of solution capabilities.

- Deliver workshops, training, and documentation to enable user adoption and effective utilization of Salesforce solutions.

Continuous Improvement :

- Stay updated on the latest Salesforce releases, AI advancements, and Data Cloud innovations to provide forward-looking solutions.

- Identify and implement enhancements to improve system performance, scalability, and user experience.

Required Skills and Qualifications :

- Salesforce certifications such as Salesforce Administrator, Salesforce Consultant (e.g., Sales/Service Cloud), and Salesforce AI + Data Specialist.

- Hands-on experience with Salesforce AI capabilities (Einstein, GPT integrations) and Data Cloud.

- Strong knowledge of Salesforce declarative tools (flows, process builder, validation rules).

- Experience with data modeling, ETL processes, and integrating Salesforce with external systems.

Functional Skills :

- Ability to elicit and document business requirements and translate them into actionable solutions.

- Strong understanding of business processes across sales, marketing, and customer service functions.

Other Skills :

- Excellent communication and presentation skills to interact with technical teams and business stakeholders.

- Strong problem-solving, analytical, and project management abilities.