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NatWest

Compare

4.3

based on 46 Reviews

28 NatWest Jobs

Customer Service & Operations Delivery Manager

National Westminster Bank (NatWest)

4.3

based on 46 Reviews

6-11 years

Chennai, Bangalore / Bengaluru

1 vacancy

Customer Service & Operations Delivery Manager

NatWest

posted 19hr ago

Job Role Insights

Flexible timing

Key skills for the job

Automation Testing Operations Financial Services Financial Due Diligence Business Process Management Continuous Improvement

+ 1 more

Job Description

Join us as a Customer Service & Operations Delivery Manager

In this high-profile role, we ll look to you to make sure your unit is efficiently planned and operating at its optimum capacity
You ll be specialising in the assurance of Strategic In Life Client Due Diligence , managing related operational escalations, disputes, and risks, and leading process re-engineering and automation initiatives
This is an opportunity to be at the forefront of protecting our customers and the bank by managing relationships with stakeholders, internally and externally, allowing you to expand and develop your network
Were offering this role at associate vice president level

What youll do

You ll lead your unit to protect our customers and enhance their experience by identifying trends and addressing areas of improvement. You ll maximise efficiency by collaborating with support functions and continuing to make sure your unit is engaged and consistently developing professionally. We ll also look to you to approve and maintain process documents to help define performance indicators, measure and report MI and enable the right decision making.

As well as providing your expertise on regulatory, system, process, product, or customer proposition impacts on your operation, you ll be collaborating with colleagues across the bank, making sure that delivery is in-line with operational requirements and aligned to our customer and business needs.

Your responsibilities will also include:

Assisting with the production of relevant policy related reports and MI to make sure that assurance and compliance objectives are met
Acting as an internal consultant to enable and inform effective standards, processes, and controls
Optimally using resources to reduce costs and increase productivity
Developing and executing a plan for effective training and accreditation, and understanding and driving the performance of you unit
Using data insights to drive change activity, and leading and participating in local and global projects
Building a culture of continuous improvement, leading by example to deliver innovative and cost-effective solutions to enhance our performance and the customer experience

The skills youll need

You ll need to have knowledge and experience of working in an AML environment, with knowledge of financial services. Strong stakeholder and people management skills are a must, along with the ability to drive, coach, and motivate others to succeed.

Additionally, you ll have:

Good knowledge of operations, process management, and products
An understanding of the industry and our customers
Knowledge of CDD, AML, and financial products, processes, and banking systems
A background in risk, compliance, and legal issues in different jurisdictions
An understanding of people processes and policies

Employment Type: Full Time, Permanent

Read full job description

Prepare for Delivery and Operations Manager roles with real interview advice

People are getting interviews at NatWest through

(based on 12 NatWest interviews)

Job Portal

Company Website

Referral

Campus Placement

42%

25%

17%

8% candidates got the interview through other sources.

High Confidence

What people at NatWest are saying

What NatWest employees are saying about work life

based on 46 employees

78%

91%

76%

100%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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