Naturals Salon & Spa - Business Head (12-15 yrs)

Business Head. Nails and Beyond

Roles and Responsibilities:

The Business Head for the Nails Business (which is Nails, Lashes, Micro blading, Semi-Permanent. Makeup, Hair Extensions) drives the brand's overall growth, profitability, and market presence. This role involves strategic planning, business development, operations management, and team. leadership to establish the brand as a leader in the Nail & beyond the industry.

Key Responsibilities:

- Business Strategy & Growth: Develop and execute business strategies to drive revenue, profitability, and market expansion.

- Identify new business opportunities, including franchise expansion and strategic partnerships.

- Monitor market trends and competitor activities to stay ahead in the industry.

- Sales & Marketing: Define and implement marketing campaigns to promote Nail & beyond services and products.

- Work closely with the marketing team to enhance brand positioning and customer engagement.

- Establish and manage relationships with influencers, beauty professionals, and industry leaders.

- Operations & Customer Experience: Oversee day-to-day operations of nail studios to ensure smooth functioning and high service. standards.

- Implement SOPs to maintain hygiene, quality, and customer satisfaction.

- Monitor customer feedback and continuously improve service offerings.

- Financial Management: Drive revenue targets and control costs to ensure profitability.

- Analyze financial reports, track key performance indicators, and take corrective actions as needed.

- Optimize pricing strategies and service packages.

- Team Leadership & Training: Lead, mentor, and motivate a team of managers and technicians to achieve business goals.

- Work with HR to recruit skilled professionals and provide training programs for staff development.

- Establish a performance-driven culture with clear KPIs and growth opportunities.

- Product &Service Innovation: Curate and introduce new nail services, techniques, and trends to enhance customer experience.

- Collaborate with suppliers to source high-quality products and negotiate pricing.

- Ensure compliance with industry regulations and safety standards.

- Stakeholder & Vendor Management: Build and maintain relationships with suppliers, franchisees, and key stakeholders.

- Negotiate contracts with vendors for better pricing and service quality.

- Represent the brand at industry events, exhibitions, and networking forums.

Key Skills & Competencies:

- Business acumen and strategic thinking.

- Strong leadership and team management skills.

- Sales and marketing expertise in the beauty industry.

- Financial and P&L management.

- Customer-centric approach.

- Excellent communication and negotiation skills.