Vice President

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It s more than a career at NAB. It s about more opportunity, more moments to make a difference and more focus on you.

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Global Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

YOUR NEW ROLE

WHAT YOU WILL BRING

Purpose:

• The purpose of the role is to Lead service(s) within Fraud Operations and to facilitate the provision of an efficient and high quality service to internal and external customers.
• Prepare detailed management reports that have an impact on cost and/or revenue.
• Escalate, coordinate and deliver initiative in service improvements in accordance with internal/external policy and regulation.

Capabilities, Experience & Qualification Requirements

Essential Capabilities:

• Skills and motivational coaching
• Stakeholder Management
• Establishing and maintaining relationship
• Effectively managing performances
• Proven ability in executing and delivering key business outcomes.
• Strong written and verbal communication skills
• Demonstrate resilience in a fast paced environment
• Attention to detail and investigation mindset
• A strong, careful balance of empathy, scrutiny, compassion and authoritative emotion and conversation
• Ability to work to time-sensitive deadlines
• The ability to identify problems, brainstorm and analyse answers, and implement the best solutions

Experience

• Preferred experience in a Fraud/Financial Crime team or equivalent operational team.
• Understand Active Operations Management (AOM), or similar operational management principles, focused on driving correct operational outcome.
• Experience in lending small-medium sized team.

Qualification Requirements:

• The role holder is likely to be educated to degree standards or above.

Key Decisions:

• Role holder will provide support to the business unit manager.
• The role holder will ensure the achievement of agreed objectives for business unit, self and direct reports;
• Role Holder will coach, motivate and enable all team members to achieve the agreed goals through trainings and development programs and assist them with effective career planning;
• Role holder will perform complex administrative function to efficiently and accurately coordinate the activities of several teams within group investigation and fraud;
• Role Holder will work with other service portfolio managers to provide recommendation to uplift standard, policies, strategies and adhere to best practices;
• Role holder will be responsible for preparing reporting and insights on all serviced communication channels;
• Role holder will be responsible for driving and developing customer experience improvement agenda and strategies across Group Investigation and Fraud;
• Role holder will apply relevant specialist knowledge and experience to understand, influence and advice internal and/or external customer and stakeholders.

Key Accountabilities:

What tasks and activities will the role holder be responsible for daily

• Role Holder will facilitate the provision of an efficient and high-quality service to internal and external customers;
• Role Holder will work with Service portfolio leads to provide recommendation to uplift standards, policies, strategies and best practices as identified through investigation and customer and colleague feedback;
• Role Holder will effectively coach, motivate and enable a team of individual contributors to maintain high performance and engagement;
• Role Holder will collaborate and engage with internal/external stakeholders on fraud investigation and prevention;
• Role holder will be responsible for preparing reporting and insights on relevant investigation and received alerts;
• Apply relevant specialist knowledge and experience to understand, influence and advise internal and/or external customer and stakeholders;
• Lead a dynamic team to achieve identified objectives;
• Drive and deliver key change initiatives to address the current and future capabilities needs of the business and;
• Proactively manage risks, meet all policies and compliance requirements, testing controls, adhere to process and procedures pertinent to role and escalate events.

A diverse and inclusive workplace works better for everyone:

At NAB, we re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It s a huge part of what makes NAB such a special place to be.

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here