Sales Coordinator (Customer Support), Mumbai - Goregaon East

Opportunity with NPL BlueSky Automotive Ltd. a Nandan Group Company for Adblue (Diesel Exhaust Fluid - DEF) business as a Sales Coordinator who will be based in our Head Office at Goregaon East in Mumbai .

JOB PROLES & RESPONSIBILITIES OF THE CANDIDATE :

1. Preparing & Maintaining customer database in SAP.
2. Managing the Operational and functional activities of Customers and Dealers
3. Coordination for entire business process from order follow up, processing to execution. Outstanding extraction from SAP and submission, payment follow up, tracking and forecasting.
4. Documentation
5. Customer complaint handling
6. Internal coordination with various verticals (SCM/Finance/Legal/Marketing) for effective customer service
7. MIS reports
8. Following SOPs prepared by Management

ELIGIBILITY CRITERIA :

• Should have minimum 5 years of relevant experience in customer service/sales coordination in a manufacturing industry .
• Should atleast be a graduate.
• Should have experience of working on any ERP or CRM software. SAP preferred
• Should be good with MS Excel functions like vlookup, hlookup, pivot table,etc