Associate Staff Consultant, Business Analyst (Salesforce)

👋🏼We're Nagarro

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

REQUIREMENTS:

• Strong experience as a Business Analyst with expertise in CRM Salesforce.
• Translate business requirements into technical specifications and Salesforce configurations, customizations, and workflows.
• Design and implement Salesforce solutions, including configuration, custom objects, workflows, process builders, and validation rules.
• Experience in developing business cases, analysing business processes, and understanding why change is required in the business.
• Experience in Investigating business problems and opportunities using root cause analysis -Building relationships with all key stakeholders.
• Understand and negotiate needs and expectations of multiple stakeholders -Stay current with customer needs and strategies.
• Must have Experienced with Agile Methodology, RFPs, Wireframing, Prototyping
• Processes modelling
• Identifying and then prioritizing technical and functional requirements
• Oral and written communication skills
• Interpersonal and consultative skills
• Analytical thinking and problem solving
• Being detail-oriented and capable of delivering a high level of accuracy
• Stakeholder analysis
• Costs benefit and Viability analysis
• Experience in developing and conducting peer reviews (user stories grooming sessions) of the business requirements to ensure that requirement specifications are correctly interpreted.
• Experience in translating conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team in the form of User stories
• Works with stakeholders and project team to prioritize collected requirements
• Experience in conducting interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.

RESPONSIBILITIES:

• Showcasing a consulting mindset by acting as a solution provider rather than an order taker
• Work closely with business and convert their business vision to product backlog for dev team
• Creating a detailed business analysis, outlining problems, opportunities, and solutions for a business
• Take ownership of product end to end - provide feedback to client on improvisation
• Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement, and implementations
• Elicit and clearly document business and systems requirements
• Provide project level analysis producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
• Identify ways to increase adoption and customer satisfaction
• Lead and assist in the planning and implementation of the projects on Web and Mobile Platform.
• Support system conversions, upgrades, enhancements
• Provides guidance and/or instruction to team members
• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
• Planning, organizing, and monitoring the project to deliver high quality business solutions.
• Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
• Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
• Ensuring project quality of work meets defined governance, process standards and best practices.
• Reporting the status of all key metrics (e.g.risk, scope, schedule, quality, customer satisfaction) from inception through closure
• Assisting the account management team in responding to new project requests
• Identifying opportunities in the current engagement to cross sell or up sell Nagarros offerings.