Success Executive - Collections

Role & responsibilities :

• Assist in following up with clients regarding overdue payments.
  
• Maintain and update customer accounts and collection records.
  
• Communicate with clients to resolve any payment issues and answer their queries.
  
• Support senior team members in managing and tracking collection activities.
  
• Assist in preparing reports related to outstanding payments and account status.
  
• Learn and apply company policies and procedures for payment collection.
  
• Provide exceptional customer service while maintaining a professional attitude.
  
• Work with the team to identify and resolve customer disputes or issues