Guest Relation Executive

Job Summary:

The Guest Relations Executive (GRE) will be responsible for providing exceptional customer service to prospective and existing clients in the real estate industry. This role involves managing inquiries, addressing concerns, facilitating property viewings, and ensuring that the customer experience is seamless and enjoyable. The GRE will act as the face of the company and create lasting impressions for visitors and clients.

Key Responsibilities:

1. Client Communication:
   
• Respond to client inquiries via phone, email, and in person.
• Provide accurate and detailed information about properties, pricing, and services.
• Follow up with clients post-interaction to ensure satisfaction.
2. Property Showings:
   
• Schedule and conduct property viewings for potential buyers and tenants.
• Ensure properties are presented in an attractive and welcoming manner.
• Answer any client questions during property tours.
3. Customer Service:
   
• Handle guest complaints, concerns, or feedback in a professional and courteous manner.
• Provide personalized service to high-profile clients and visitors.
• Ensure smooth communication between various departments (sales, marketing, etc.).
4. Relationship Building:
   
• Establish and maintain strong relationships with clients and visitors.
• Build rapport and trust, enhancing the reputation of the company.
• Assist clients throughout the decision-making process, offering personalized guidance.
5. Administrative Support:
   
• Maintain guest/client databases and ensure that all information is up to date.
• Assist with scheduling meetings, preparing documentation, and handling bookings.
6. Collaboration with Sales & Marketing Teams:
   
• Work closely with the sales and marketing departments to understand promotional campaigns and property listings.
• Ensure alignment in messaging, especially for client-facing materials.

Skills & Qualifications:

• Education: Bachelor's degree in Business, Hospitality Management, Real Estate, or a related field.
• Experience: Minimum of 2-3 years of experience in a guest relations or customer service role, preferably in real estate or a related industry.
• Communication: Excellent verbal and written communication skills.
• Customer Service: Strong interpersonal skills with the ability to manage and resolve conflicts.
• Organizational Skills: Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Tech-Savvy: Proficiency with Microsoft Office Suite; familiarity with CRM software is a plus.
• Appearance: Professional appearance and demeanor, as you may meet with high-net-worth clients and stakeholders.