Work closely with the Technical Team, Vendors, and Field Service Engineers to process quotes and orders, coordinate travel, manage customer relationships, and perform other administrative and record-keeping support functions.
Perform SAP task management and required follow-ups, ensuring clear, detailed, and well-organised information in SAP and other applications, including but not limited to history notes, customer and vendor contacts and updates, tasks, quotes, vessel schedule follow-up, service planning, and general information.
Work directly with the Technical Manager to enter quotes and maintain pipeline status in the SAP.
Assist with the proposal process, including drafting formal proposals
Prepare purchase orders and assist with order changes as assigned.
Follow-up with internal and external stakeholders as required.
Contact vendors to gather quotes and follow up on the material readiness upon order.
Aid the team in setting appointments and arranging domestic and international travel for the service engineers.
Coordinate with the service engineers, vessels, agents, and the customer for the service planning.
Follow-up with existing /pending quotes/orders.
Assist as requested with sales reports and project documentation.
Assist with expense report verification.
Coordinate expediting activities with other departments to ensure accuracy in pricing, delivery, invoicing, etc.
The coordinator works closely with the technical managers and global network team to ensure efficient management of the technical vetting process.
Schedule the appointment with the partners for the vetting interviews
Assist in the preparation of the vetting reports and sharing the reports with the GN team
Any other duties required commensurate with the scope of the role
Requirements
Function requirements
Bachelor s Degree, preferably Engineering
Minimum three years of related experience in technical procurement, compliance, subcontractor management, service planning or a related field. Experience in the marine, elevator, electrical, or service industry is preferred.
Basic technical knowledge to effectively process modernisation quotes and orders.
Proficient in ERP systems, preferably SAP Business One.
Experience in arranging international travel, including visa applications.
Strong communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders.
Persistent, high attention to detail and ability to manage multiple tasks simultaneously.
Excellent organisational, multitasking, follow up and time management skills.
Ability to read and interpret documents such as service agreements, project scopes, and project proposals
Proven ability to work productively individually or in teams.
Experience with Microsoft Office programs and other standard productivity tools like Google Workspace (Mail, Drive, Docs, etc.).
Open, clear, and professional communication in English; other languages are a plus.
Competencies
Strong customer focus and commitment to customer satisfaction through prioritisation, quality, efficiency, and professionalism
Complete tasks with attention to detail and high accuracy
Perform effectively in a demanding environment with changing workloads, often with competing and tight deadlines.
Ability to manage situations that require stress resistance, flexibility, and ingenuity
Adapt to customer and partner circumstances
Proactive, self-starting, and persistent attitude and walk the extra mile.
Work independently and with our collaborative team without close supervision
Detail-oriented, organised, collaborative, and responsive.
Ability to work in a home environment/ remote working.