Moveworks - Customer Success Engineer/Solution Engineer (3-7 yrs)

Responsibilities:

- You will work with customers to gain a deep understanding of their business processes, system environments, and IT infrastructure.

- You will integrate and implement Moveworks solutions to customers' platforms and backend systems in a secure and performant manner.

- You will work closely with engineering and product teams to ensure scheduled targets are met during implementation, onboarding, and escalated technical support projects.

- You will ship code to enhance our internal tools.

- You will be the first line of defense in solving customer support requests and coordinating and prioritizing timely resolutions with our engineering team.

- You will be our customer advocate in influencing product roadmap and improvements.

Requirements:

- You have 4+ years of relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, or implementation consultant.

- You have a great track record of driving successful technical adoption with medium to large-sized projects.

- You have hands-on experience in administering and deploying enterprise solutions.

- You have ample working knowledge of IT infrastructure and large SaaS platforms.

- Familiarity with enterprise ITSM platforms (e. g. ServiceNow, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) is a plus.

- You are proficient in Python, Java, Javascript, and scripting languages like Powershell or Bash.

- You are proficient in using REST APIs and reading documentation to query new endpoints.

- You have familiarity with Linux and Windows environments and using the command line.

- You have a good understanding of data modeling and data pipelines.

- Your passion for understanding customers' use cases, identifying gaps, and resolving issues in the product is undeniable.

- You are confident in your communication and interpersonal skills.

- You possess a bachelor's degree or higher in Computer Science or a related field.