Walkin/F2F (08th Mar)Sr Engineer-Technical Support-Good Communication

Senior Technical Support -Job location- Hyderabad (Full time, Work from Office)

Looking for a strong experience in Windows/ Linux/ Mac

Key Responsibilities:

Incident Management & Escalation Handling:

• Handle and resolve complex escalated incidents from L2 engineers within defined SLAs.
• Perform deep-dive troubleshooting for system, network, and application issues.
• Document root cause analysis (RCA) and provide permanent fixes to recurring issues.
• Ensure proper incident escalation protocols are followed and well-documented.

Problem Management & Root Cause Analysis:

• Conduct proactive problem management to identify recurring issues and drive permanent solutions.
• Lead root cause investigations and implement corrective actions to minimize service disruptions.
• Maintain an incident/problem knowledge base with solutions and workarounds.
• Collaborate with engineering teams to resolve infrastructure and application problems.

Technical Support & Troubleshooting:

• Strong experience with Windows Server (2016/2019/2022), Linux (RHEL, Ubuntu, CentOS), and macOS.
• Troubleshoot and resolve issues related to Active Directory, DNS, DHCP, and Group Policies.
• Intermediate networking knowledge (switching, routing, VPN, firewalls, etc.).
• Hands-on experience with IT service management tools (ServiceNow / Jira) and virtualization (VMware / Hyper-V / Citrix).
• Understanding of ITIL processes and best practices.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational and time management skills.
• Strong customer service orientation.
• Ability to mentor and guide junior team members.

Please share resumes to this email id- shibiya.princy@movate.com