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Customer Service Assistant I
Mouser Electronics
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Location: India
The Customer Service Assistant is responsible for supporting department objectives by entering and retrieving data through custom or other software to provide optimal customer experience, and supporting customer service initiatives.
ACCOUNTABILITIES ESSENTIAL FUNCTIONS
- Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required.
- Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly.
- Files, keeps records, and prepares / transmits / sorts / distributes faxes, mail, e-mail, and reports as needed.
- Promotes and maintains high standards of quality and service excellence
- Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals
- Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders.
- Effective time management and planning/organizing skills.
- Self-motivated and results oriented.
- Effective interaction with individuals and groups both inside and outside of the organization and works effectively as a team contributor on all assignments.
- Maintains a high level of commitment to achieve goals.
- Effective performance independently or as part of a team.
- Strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
- Supports local Customer Service teams, and provides support for other teams when needed.
- Provides Chat support as required, local language plus other required languages.
- Regular attendance at work is an essential part of the job.
- Adapts to changing situations and restructures tasks and priorities as changes occur within the business and organization.
- Works well under the pressure of deadlines.
- Supports and participates in the companys total quality and customer service expectations.
- Trustworthy and maintains confidentiality.
- Other duties as assigned.
- Exhibits the desire to provide excellent service, carry out correspondences in a professional and courteous manner, and interact directly with customers as needed.
- Exhibits desire and ability to advance
SKILLS CERTIFICATIONS
- Professional verbal and written communication in local language (minimum), including in a telephone environment. Additional languages may be required.
- Fluent reading and writing in English.
- Ability to type data for long periods of time.
- Proficient typing and math.
- PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software.
- Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen.
- Able and willing to use our telephone headsets.
- Neat and legible handwriting.
REQUIREMENTS
- Requires any Bachelors degree.
Category: Sales/Customer Service
Employment Type: Full Time, Permanent
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What people at Mouser Electronics are saying
Rating based on 4 Customer Service Assistant
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Likes
How they train employees and behave towards other
- Salary - Excellent+2 more
Dislikes
Too much micro management
Customer Service Assistant salary at Mouser Electronics
reported by
50
employees
₹3
L/yr - ₹5.1
L/yr
46%
more
than the average Customer Service Assistant Salary in India
View more details
What Mouser Electronics employees are saying about work life
based on 179 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Mouser Electronics Benefits
Submitted by Company
Group Term Life Insurance (GTL) Annual Health Checkup COVID Insurance EAP Gratuity
Submitted by Employees
View more benefits 
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Mouser Electronics Bangalore / Bengaluru Office Location
Bengaluru Office
#9 Esquire Center, Second Floor, A Wing, MG Road, Bangalore 560001, India
Bengaluru
560001
View on map
560001
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