Systems Engineer - UCC

At Moodys, we unite the brightest minds to turn today s risks into tomorrow s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Must Have Technical Skills
Strong knowledge of MTR and MS Teams Telephony.
Experience with PowerShell scripting for MS Teams administration and automation
Experience managing and troubleshooting MS Teams, including voice configurations, integrations with telephony systems, and administering MS Teams policies.

Preferred Skills:
Experience with MS Teams for meeting rooms video conferencing along with video conferencing equipment (e.g. Neat Frames, Poly, Crestron, DTEN, and Cisco)
Knowledge of Voice Telephony platforms (e.g. NICE CXOne and MS Teams)
Experience with PowerShell for MS Teams administration and automation.
Understanding of ITIL processes and best practices.
Excellent problem-solving and troubleshooting skills.

Qualifications
Bachelors degree in Computer Science, Information Technology, or a related field.
Minimum 3 years experience in IT industry in relevant area.
Relevant certifications, such as Microsoft Certified: Messaging Administrator Associate or Microsoft Certified: Modern Desktop Administrator Associate, are a plus.
ITIL Certification is preferred.

Responsibilities
Provide Tier 3 operational support for MTR and Voice Telephony platforms (e.g. NICE CXOne) with a focus on MS Teams.
Troubleshoot and resolve incidents/fulfil requests related to UCC services (including MTR, video conferencing, and control systems) and Voice Telephony services (e.g. MS Teams call routing/quality)
Monitor and maintain the health and performance of the UCC and Voice Telephony environments.
Collaborate with Engineering teams to ensure seamless integration of new UCC + Voice Telephony services with other systems and applications.
Develop and maintain documentation (SOP documents and KBs) for UCC + Voice Telephony configurations, processes, and procedures.
Provide technical support and guidance to end users and other technical teams (HD TSAs)
Stay up-to-date with the latest UCC + Voice Telephony features, updates, and best practices.
Implement security measures to protect UCC + Voice Telephony data to ensure compliance with organizational policies and industry regulations.
Participate in the planning and execution of meeting/conference rooms + MS Teams migrations, upgrades, routine maintenance, compliance audits and project activities.
Conduct regular internal audits and assessments of the UCC + Voice Telephony environment to identify areas for improvement.

About the Team
The Digital Workplace Services Operations Team works at the highest systems level to provide expert advice and counsel to users, management and IT project teams for systems of the most complex nature (typically crossing function/location lines).