UCC Service Owner

Define and implement the Unified Collaboration and Communication strategy , aligning it with BFSI business and IT objectives.

Oversee Microsoft 365, Exchange, SharePoint, OneDrive, and Microsoft Teams services, ensuring optimal performance, security, and user adoption.

Ensure strict adherence to BFSI regulatory standards , with a focus on Data Loss Prevention (DLP), Mimecast for email security, encryption, access control, and compliance audits .

Manage and enhance Voice Recording solutions to ensure seamless communication and compliance with regulatory requirements.

Define and implement secure corporate and BYOD mobility strategies , ensuring secure access to corporate resources.

Lead the design, deployment, and continuous improvement of collaboration and communication tools.

Ensure quick resolution of service-related incidents and conduct root cause analysis to prevent future disruptions.

Collaborate with business leaders, IT teams, and vendors to ensure user needs are met and services continuously evolve.

Manage relationships with technology providers and service vendors , ensuring cost-effective solutions and quality service delivery.

Implement and maintain ITIL best practices , including change, asset, and configuration management .

Drive automation and self-service capabilities to enhance operational efficiency and user experience.

Track key SLAs, KPIs , and ensure continuous service improvement initiatives .

Manage financial budgets for Unified Communication & Collaboration (UCC) services , ensuring cost efficiency and value delivery.

Education: Bachelors degree in IT, Computer Science, or a related field ; ITIL, PMP, or relevant certifications preferred.

Experience: Minimum 10+ years of IT service management experience, with 5+ years in a leadership role focused on Unified Communication & Collaboration within the BFSI sector.

Technical Expertise: Strong understanding of M365, Exchange, DLP, Mimecast, SharePoint, OneDrive, Microsoft Teams, Voice Recording, and Mobility (Corporate & BYOD) .

Leadership & Communication: Excellent stakeholder management, team leadership, and communication skills .

Regulatory Knowledge: Experience in BFSI compliance requirements related to communication security, data protection, and risk management.

Experience with cloud-based collaboration solutions, hybrid Exchange environments, and AI-driven communication tools .

Familiarity with networking, voice gateways, SBCs, and enterprise mobility management solutions .

M365, Microsoft SharePoint, Microsoft Teams