ModMed - IT Support Specialist (3-4 yrs)

Job Description :

Responsibilities :

- Manage service requests submitted to the service desk via calls, emails, and tickets, ensuring all requests are handled professionally, with the highest quality of customer service possible.

- Provide IT support for all applicable IT resources, referring more complex problems to the appropriate technical team.

- Answer IT related questions, provide advice and training to users.

- Maintain user training manuals and procedures.

- Log support requests for continued problem resolution and tracking.

- Maintain one-to-one contact with users throughout the lifecycle of an incident or request.

- Stay up-to-date and aware of all applicable IT systems systems and remain continuously engaged in enhancing the user experience.

Requirements & Qualifications :

- Experience supporting Apple, Linux, Windows and BYOD environments.

- Experience supporting LAN/WAN networking and mobile computing environments.

- Experience supporting a wide range of technologies, including VoIP, copiers, Audio/Video (AV) systems, cloud systems, open source software, etc.

- Experience supporting SaaS applications (G Suite, RingCentral, Zendesk, Okta, etc).

- Some knowledge of scripting in Bash, Python, Powershell, etc.

- Strong customer service, organizational, prioritization, multitasking and communication skills.

- A willingness to be flexible and adaptable to changing priorities and schedules.

- Be available for an on-call rotational schedule that spans a week at a time.

- CompTIA A+ and CompTIA Network+ preferred.

- Previous work experience in a corporate environment is preferred