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13 Model N Jobs
Senior Member Technical Staff 1 - L3 Product Support
4-8 years
₹ 23 - 22L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Hyderabad / Secunderabad
1 vacancy
Senior Member Technical Staff 1 - L3 Product Support
Model N
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Senior Member Technical Staff 1, you will provide Product support and guidance to customers working with the Model N Revenue Management suite, and related custom solutions, post-implementation. This includes diagnosis of issues, providing workarounds, identifying bugs, hotfixes, and testing them.
The technology in use at Model N is servlet-based Java, running on AWS, using an Oracle database. We have a full-featured persistence framework based on XML specifications and implemented in Java. We also have a full-featured application component system, also based on XML specifications, and implemented in Java. We make extensive use of Java, XML, SQL, and JavaScript.
Job Responsibilities
- Work closely with fellow support team members in India and United States to provide excellent customer support across multiple Model N customers
- Work directly with staff in product development, and product management who may be involved in specific cases reported by customers.
- Use systematic methods to triage, research, diagnose, and provide workarounds or solutions to both technical and functional issues with the product.
- Provide feedback internally on root causes, issue patterns, and recommended changes to processes, tools, and configurations to improve the overall customer experience with the product.
- Adhere to agreed response time and resolution time SLAs.
- Update case records in the online support case tracking tool in a timely fashion with appropriate detail
- The document, develop and review content for knowledgebase.
- Help test problem resolutions and defect fixes.
Job Qualifications
- Overall 4+ years of IT experience providing Product support for packaged enterprise-level software to large corporate clients (preferably Global 2000)
- Experience in Java development, Multithreading, and Collections.
- Strong SQL skills including hands-on experience with Oracle and/or SQL server .
- Experience with web-based technologies - HTML, XML, CSS, jQuery, JavaScript
- Experience with UNIX, Linux, Windows and MS Office Tools
- Ability to grasp new concepts quickly, and excellent problem-solving skills
- Strong debugging, Coding skills
- Ability to multi-task and work on multiple critical and high cases/tickets at the same time
- Ability to work in shifts as needed to resolve any urgent customer issues
- Good written and spoken English skills
- Excellent interpersonal skills
- Ability to troubleshoot overall performance issues involving database, application, and reporting servers is a plus
- BE/BTech or ME/MTech
About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For the last 25 years, our intelligent platform has powered digital transformation for pharmaceutical, medtech, and high-tech companies with integrated technology, data, analytics, and expert services that deliver deep insight and control. Our integrated cloud solution is proven to automate pricing, incentive and contract decisions to scale business profitably and grow revenue. Model N is trusted across more than 120 countries by the world s leading companies, including Johnson Johnson, AstraZeneca, Stryker, Seagate Technology, Broadcom, and Microchip Technology. For more information, visit www.modeln.com
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Technical Staff Member 1 roles with real interview advice
What people at Model N are saying
Rating based on 4 Senior Technical Staff Member 1
reviews
Anonymous · Engineering - Software & QA
in Hyderabad / Secunderabad
Likes
1. Good work life balance 2. No micro management 3. Flexible work hours 4. Good benefits 5. Good leave policy
- Salary - Good
+4 more
Dislikes
1. Old tech stack 2. Complex application frame works 3. Less/No skill development
- Work satisfaction - Poor
Senior Technical Staff Member 1 salary at Model N
reported by
14
employees
with 4-8
years exp.
₹16.5
L/yr - ₹24.2
L/yr
18%
less
than the average Senior Technical Staff Member 1 Salary in India
View more details
What Model N employees are saying about work life
based on 196 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Model N Benefits
Submitted by Company
Wellness Holidays & Extended Holidays Employee Assistance Program (EAP) Employee Referral Bonus Program Health Insurance LinkedIn Learning
Submitted by Employees
View more benefits 
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