Senior Member Technical Staff (L3 Product Support- Java, SQL)

We are seeking an experienced Senior Member of Technical Staff to join our team and contribute to the development, troubleshooting, and optimization of our enterprise-scale software solutions. This role offers an opportunity to develop both technical expertise and problem-solving abilities while working on large-scale SaaS applications. The ideal candidate will have experience designing and developing browser-based enterprise software, with a strong focus on collaboration and customer satisfaction. You will have the opportunity to drive product improvements and contribute to both short- and long-term technical goals.

Job Responsibilities:

Software Development & Issue Resolution:

• Participate in the design, development, and deployment of new features and enhancements.
• Own bug fixes, code refactoring, and performance optimizations for the product.
• Write and maintain unit tests (particularly JUnit tests) to ensure product stability.
• Identify reusable components and contribute to streamlining development processes.
• Conduct performance tuning to optimize the efficiency of application components.

Design & Architecture:

• Contribute to both high-level (HLD) and low-level design (LLD) to ensure scalable, maintainable, and innovative solutions.
• Work with cross-functional teams to define architectural best practices and influence technical decisions.

Triage & Debugging:

• Troubleshoot technical issues using system logs, debugging tools, and diagnostic techniques to identify root causes.
• Collaborate with internal teams to find effective solutions for customer issues.

Customer Support & Engagement:

• Communicate with customers to understand issues and provide timely updates and solutions.
• Ensure customer satisfaction through efficient troubleshooting and support.

Collaboration:

• Work closely with engineering, QA, and product teams to develop new features and resolve technical challenges.
• Contribute to team discussions, share knowledge, and learn from senior engineers.

Documentation & Knowledge Sharing:

• Assist in creating and maintaining technical documentation, FAQs, and knowledge base articles.

Process Improvement & Feedback:

• Contribute to identifying process improvements, product enhancements, and more efficient troubleshooting workflows.

Job Qualifications:

• Experience:
• 4- 9 years of experience in software development, particularly in browser-based SaaS applications.
• Strong understanding of object-oriented design and Java programming.
• Experience with J2EE application servers (e.g., JBoss).
• Technical Skills:
• Proficiency in Java, J2EE, and web technologies.
• Knowledge of databases (Oracle, SQL), performance tuning preferred.
• Familiarity with Unix/Linux systems preferred.
• Tools & Methodologies:
• Familiarity with debugging tools and system diagnostics.
• Experience with Agile development methodologies and version control (Git).
• Soft Skills:
• Strong communication skills and ability to collaborate with both technical and non-technical teams.
• Analytical mindset with the ability to troubleshoot and solve complex issues.
• Education:
• Bachelors degree in Computer Science, Engineering, or related field (BE/BTech).