Head - Sales & Operations (5-12 yrs)

Key Responsibilities:

- Oversee and manage all operational activities related to ticketing, hotel bookings, and group handling.

- Ensure smooth execution of all travel-related services for clients, from booking air tickets to coordinating hotel accommodations and managing group travel.

- Manage and lead the operations team to ensure efficient workflows, timely responses, and high-quality service.

- Coordinate with vendors and suppliers for travel services and handle all operational negotiations.

- Maintain and grow relationships with clients to ensure repeat business and customer satisfaction.

- Monitor and report on the performance of the operations team, providing support and guidance when necessary.

- Ensure compliance with travel policies and industry standards.

- Develop and implement new operational processes to improve efficiency and customer experience.

Requirements:

- Minimum 5 years of experience in the travel industry with a focus on ticketing, hotel bookings, and group handling.

- Fluency in English (both written and verbal) is essential.

- Strong knowledge of travel-related operations and services.

- Proactive, quick-thinking, and highly organized with the ability to multitask effectively.

- A team player with excellent interpersonal and communication skills.

- Ability to manage a team and ensure smooth day-to-day operations.

- Decent experience in leading teams and ensuring high operational standards.