Executive - Customer Experience (1-3 yrs)

As a Customer Experience Executive in a fast-paced E-Commerce industry, you will play a key role in enhancing customer satisfaction and ensuring a seamless shopping experience. Your responsibilities will include:

- Managing customer queries and concerns across multiple channels (email, phone, chat).

- Handling order-related issues, returns, exchanges, and refunds efficiently.

- Ensuring timely resolution of customer complaints while maintaining high-quality communication.

- Collaborating with various teams (logistics, operations, and marketing) to provide solutions.

- Continuously monitoring customer feedback and recommending improvements to processes and services.

- Assisting with data analysis to track customer experience metrics and reporting on key performance indicators (KPIs).

- Supporting promotional campaigns by addressing customer-related queries during peak periods.

- Contributing to the creation of a customer-centric culture within the organization.

Key Skills:

- Strong communication and interpersonal skills.

- Customer-focused with the ability to handle difficult situations with professionalism.

- Problem-solving skills and attention to detail.

- Familiarity with CRM systems and e-commerce platforms.

- Ability to work in a fast-paced environment with tight deadlines.