Telesales/Telecalling Role (2-4 yrs)

Outbound Calling:

- Make outbound calls to prospective customers to promote and sell our products/services.

- Engage customers in meaningful conversations to understand their needs and provide suitable solutions.

Lead Generation:

- Identify and qualify potential leads through cold calling and follow-up communications.

- Maintain a robust pipeline of leads and ensure accurate and timely follow-ups.

Sales Conversion:

- Achieve daily, weekly, and monthly sales targets by converting leads into sales.

- Utilize effective selling techniques to persuade customers and close deals.

Customer Relationship Management:

- Build and maintain strong relationships with clients to encourage repeat business and referrals.

- Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

Data Management:

- Update and maintain accurate records of calls, customer interactions, and sales activities in the CRM system.

- Prepare daily/weekly reports on sales activities and performance metrics for management review.

Market Research:

- Stay informed about market trends, competitor activities, and industry developments to enhance sales strategies.

- Gather customer feedback and provide insights to the management team for product/service improvement.

Key Skills & Qualifications:

Experience: Minimum 2 years of experience in telesales or tele calling.

Communication Skills: Excellent verbal communication skills with the ability to engage and persuade customers.

Sales Skills: Strong sales acumen with a proven track record of achieving sales targets.

Customer Focus: Ability to understand customer needs and provide tailored solutions.

Computer Skills: Proficient in using CRM software and MS Office applications.

Preferred Qualifications:

- Experience in any industry is acceptable, but familiarity with sales processes is an advantage.

- A positive attitude and a proactive approach to problem-solving.