Heyram Infrastructure - Telecaling/Telesales Role (1-3 yrs)

Job Summary :

We are looking for a dynamic and results-oriented Telecaller to join our team. The ideal candidate will have excellent communication skills in Tamil, English, Hindi, and either Malayalam or Kannada. As a Telecaller, you will be responsible for reaching out to potential clients, providing information about our products/services, and setting up appointments. This role requires a proactive approach, strong persuasion skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities :

- Make outbound calls to potential and existing customers to generate leads and sales.

- Communicate effectively with customers in Tamil, English, Hindi, and either Malayalam or Kannada.

- Understand customer needs and provide appropriate solutions or information.

- Maintain accurate records of customer interactions and update CRM systems.

- Follow up on leads and convert them into sales or appointments.

- Meet or exceed daily, weekly, and monthly call targets.

- Handle customer queries and resolve issues in a timely and professional manner.

- Collaborate with the sales team to ensure smooth handover of leads and customer information.

- Provide feedback on customer responses and market trends to help refine strategies.

Qualifications and Skills :

- Proficiency in Tamil, English, Hindi, and either Malayalam or Kannada is mandatory.

- Proven experience as a Telecaller, Customer Service Representative, or in a similar role.

- Excellent verbal communication and interpersonal skills.

- Ability to handle rejection and remain positive during high-pressure situations.

- Strong persuasion and negotiation skills.

- Basic computer knowledge, including familiarity with CRM software and MS Office.

- High school diploma or equivalent; a degree in any field is a plus.

Preferred Attributes :

- Experience in the Sales & Marketing industry.

- Prior experience in a customer-facing role.

- Ability to work independently as well as in a team.

What We Offer :

- Competitive salary and performance-based incentives.

- A friendly and collaborative work environment.

- Opportunities for professional growth and development.