Customer Support Specialist - Jewelry (1-3 yrs)

We are seeking a dedicated Customer Support Specialist with experience in the US market and a background in diamond jewelry.

- The ideal candidate should be GIA certified and skilled in handling customer interactions through chat, calling, and email processes.

Key Responsibilities:

Customer Interaction : Provide exceptional customer support through chat, phone calls, and emails, addressing inquiries, resolving issues, and ensuring customer satisfaction.

US Market Expertise : Leverage your experience in the US market to understand customer needs, preferences, and expectations, delivering tailored solutions.

Diamond Jewelry Knowledge : Utilize your GIA certification and industry expertise to assist customers with inquiries related to diamond jewelry, providing accurate information and advice.

Order Management : Assist customers with order placements, tracking, and processing, ensuring timely and accurate fulfillment of orders.

Issue Resolution : Handle customer complaints and issues efficiently, escalating to the appropriate teams when necessary, and ensuring prompt resolution.

Documentation : Maintain detailed records of customer interactions, issues, and resolutions in the CRM system, ensuring all information is up-to-date and accessible.

Process Improvement : Identify common customer concerns and suggest process improvements to enhance overall customer satisfaction and efficiency.

Qualifications :

Experience : Previous experience in customer support within the US market, specifically in the diamond jewelry industry.

Certification : GIA certification is mandatory.

Skills : Proficiency in chat, calling, and email processes. Excellent communication skills and attention to detail.

Shift Availability : Must be willing to work night shifts according to US timings.

Education : A degree in a related field is preferred, along with GIA certification.

What We Offer :

- Competitive salary and benefits package.

- Opportunity to work in a specialized industry with a focus on diamond jewelry.

- A dynamic and supportive work environment with growth opportunities.