IT Helpdesk support with Excellent communication - Chennai Perungudi

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called Mega Banks of Japan. MGS was established in the year 2020 as part of Mizuhos long-term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Banks domestic and overseas offices and Mizuhos group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGSs development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

Interested candidates can send their resumes to mgs.rec@mizuho-cb.com

What's in it for you?

• Immense exposure and learning
• Excellent career growth
• Company of highly passionate leaders and mentors
• Ability to build things from scratch

Know more about MGS:

https://www.mizuhogroup.com/asia-pacific/mizuho-global-services

Role - Global Helpdesk Operations

No. of positions open : 6

Entry level- 6m to 2 Yrs - 2

Jr - 3 to 4Yrs - 2

Mid - 5 to 7 Yrs - 1

Sr - 7+ Yrs

Shift timings : 7am or 9.30am **No night shifts**

Job Description & Key Responsibilities

1. Provide technical support for G-Base Software (Main frame) and PEGA system

2. Assist end users with software and hardware issues

3. Troubleshoot and resolve technical problems

4. Ensure systems are running efficiently

5. Document and track support tickets

Qualification / Skill requirements

1. 1-8 years of experience in Help Desk Support

2. Experience with G-Base Software (Main frame) and PEGA system will be added advantage

3. Proficiency in Business English

4. Knowledge of MS Office applications (Word, Excel, Access, etc)

5. Qualification: Graduate in computer science

What we offer:

• Working on many domestic and international projects.
• Wide range of possibilities to gain both technical and soft skills as well as professional certifications.

Job Location : Perungudi, Chennai