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Looking For IT Service Desk Coordinator_Mumbai(Lower Parel)
2-7 years
₹ 2 - 3.25L/yr
Mumbai
1 vacancy
Looking For IT Service Desk Coordinator_Mumbai(Lower Parel)
Pentagon System and Services
posted 14d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Create and assign service tickets to appropriate technicians or teams for resolution
- Monitor and respond to IT support tickets in a timely manner
- Provide excellent customer service and ensure a positive user experience
- Adhere to established service level agreements and response times for service requests
- Vendor management for Service support
- Asset Inventory
- Remote Support
- Verbal / Written co-ordination with internal teams
- Periodic MIS reports preparation
- Daily / Weekly / Monthly call report prepare (Engineer wise / Category wise / Location wise )
- Report prepare in excel with pivot table and chart wise data
Employment Type: Full Time, Permanent
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Looking For IT Service Desk Coordinator_Mumbai(Lower Parel)
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