Working as NOC Engineer in 24x7 support, monitoring of day-to-day operations/alerts/events, ensuring process alignment. Providing overall guidance and supervision to the team.
Leading technical transitions & getting required technical upskilling. Handling technical/functional issues coming up with the resolution. Acting as process owner of Level 2 Support & Event management and liaison with other service management processe
Identifying gaps and improvement areas. Propose and implement corrective measures. Organize and prioritize workload. Imbibing new insights & suggestions for overall growth/improvement of process
Maintaining documentation of new technical transitions/processes and ensuring the knowledge transfer to the team
To prepare management reports & dashboards to track the critical KPIs