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Premium Employer

Microland

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3.5

based on 1.5k Reviews

Video summary

400 Microland Jobs

Senior Administrator - Service Desk (SD1)

Microland Limited

3.5

based on 1.5k Reviews

3-7 years

₹ 6 - 7.29L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Senior Administrator - Service Desk (SD1)

Microland

posted 9hr ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Electronics and Communication Finance Translation Excel Accounting

+ 14 more

Job Description

1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift
2. Ability to comprehend end users from international locations over the phone
3. Recording, classifying and prioritizing tickets
4. Providing initial support and troubleshooting based on Knowledge Base articles
5. Contributing to Knowledge Base with new articles
6. Taking a remote of an end users? machine if required while troubleshooting
7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support
8. Monitoring the status and documenting the progress towards resolution of all open tickets
9. Keeping affected users informed about the progress.
10. Escalating the process if necessary
11. Resolution confirmation and closure of tickets within the SLA
12. Attend trainings and complete certifications for set competencies

Employment Type: Full Time, Permanent

Read full job description

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