Senior IT Support Engineer

Step up as a Senior Specialist in our IT support team, where your advanced technical skills will significantly enhance user experiences. Be a key figure in maintaining our organizations technology health by tackling sophisticated support tasks and contributing valuable insights to technology processes.

Responsibilities:
Resolve high-level technical issues promptly to ensure user productivity.
Lead initiatives for hardware and software upgrades.
Provide expert technical support and training to users.
Coordinate with higher-level support for complex issue resolution.
Develop and maintain technical support documentation.
Monitor and maintain network performance and security.
Manage IT assets and ensure compliance with inventory protocols.
Implement and support advanced software solutions.
Participate in IT project planning and execution.
Identify and recommend improvements in IT processes and tools.

Skills:
Technical Troubleshooting: Advanced troubleshooting and problem resolution.
Communication: Excellent communication skills for user interaction.
Networking: Proficient in network monitoring and basic security management.
Software Management: Skilled in managing software applications and updates.
Hardware Expertise: In-depth knowledge of IT hardware configuration and maintenance.
Documentation: Proficient in creating and maintaining detailed support documentation.
Customer Service: Exceptional user support and customer service.
Project Coordination: Ability to participate in and contribute to IT projects.