Team Leader - Telesales - Healthcare (4-10 yrs)

Position Title: Team Leader Tele Sales

Location: Noida

Department: Tele Sales

Reports To: Manager Tele Sales

Profile Summary:

An accomplished and results-driven Team Leader - Tele Sales with 4 to 8 years of experience in leading high-performing sales teams. Adept at managing team performance, driving sales targets, and maintaining high-quality standards. Proven expertise in recruiting, training, and coaching sales agents to improve their skills and achieve individual and team goals.

- Skilled in managing shift schedules, reporting, and ensuring team adherence to organizational processes.

- Strong communicator with the ability to motivate and maintain a positive and energetic sales environment.

- Proficient in performance tracking, identifying areas of improvement, and implementing action plans to enhance overall productivity.

- Committed to delivering excellent customer service and consistently exceeding sales targets.

Key Responsibilities :

1. Shift Adherence: Ensure the team adheres to the scheduled shift timings and reports on time.

2. Recruitment & Training: Assist in recruiting, training, and coaching the sales team to enhance performance and productivity.

3. Product Updates: Keep the team informed about new product updates and ensure seamless implementation of changes.

4. Task Delegation: Delegate tasks effectively to team members and set clear deadlines for completion.

5. Target Setting: Set individual and team targets based on management's instructions and ensure their achievement.

6. Motivation & Floor Management: Keep the team motivated and maintain a vibrant atmosphere on the sales floor to meet sales targets.

7. Performance Reporting: Prepare and maintain various performance reports, including:

- Sales report

- Team performance report

- Individual agent performance report

8. Roster Management: Manage team rosters based on the process requirements and ensure smooth operations.

9. Daily Reporting: Send daily reports to the reporting manager, which include:

- Daily attendance tracker (Excel)

- Daily run rate tracker (Team and Agent Target)

- Consolidated location-wise sales/revenue tracker

10. Non-Performer Action Plan: Develop and implement action plans to address performance issues among underperforming agents.

11. Weekly Review: Conduct weekly performance reviews with the reporting manager to evaluate progress and areas for improvement.

12. Unplanned Leave Management: Manage and track unplanned leaves to ensure adequate team coverage.

13. Quality Control: Ensure the team maintains a high-quality score and follows best practices in sales interactions.

Qualification:

- Education: Any Graduate

- Experience: 4 to 8 years in a Tele Sales or Sales Leadership role