APEX Acreages - Team Leader - Telesales (3-10 yrs)

APEX Acreages Private Limited is looking for individuals who have the following skillset :

- Collaboration and interpersonal skills

- Ability to meet deadlines

- Self-motivated

- Good communication Skills

- Good Persuasion skills

Roles and Responsibilities :

- Overseeing the call centre team operations with set targets of calls and conversions.

- Conducting training sessions for freshers and ongoing development sessions for the existing team.

- Conducting Mock sessions and Performance reviews o regular basis with the team.

- Imparting trainings on the new project tie ups.

- Handling escalated customer complaints or enquiries and providing timely resolutions.

- Monitoring lead generation process with marketing team and calling report on day to day basis.

- Generating the call reports, customer feedback reports and pre-sales metrices.

Requirements :

- Excellent leadership skills to manage and motivate the team.

- Excellent verbal and written communication.

- Ability to handle customer queries and issues.

- Understanding of real estate market trends and sales techniques.

- Understanding of CRM systems and call centre software's for database management.