Team Lead - Telesales - Broadband/Lease Line (3-9 yrs)

Join Us as a Team Lead - Telesales

About Our Client : Our client is a market leader in India's fast-growing Internet Service Provider (ISP) sector, renowned for delivering high-speed broadband solutions. They are expanding their customer base and looking for talented individuals to drive their growth journey.

Position: Team Lead - Telesales

Experience: 3+ years in telesales or a related field, with team management experience

Qualification: GraduateSalary: Competitive, as per industry standards

Location: Hyderabad

Industry: Telecom, ISP, FMCG, Retail, PharmaWorking Days: Monday to Saturday (1st, 3rd, and 5th Saturdays are working)

Key Responsibilities:

1. Team Management:

- Lead and manage a team of 15-20 Telesales Executives (TSEs) to achieve team productivity targets.

- Ensure adherence to daily processes and governance for meeting performance goals.

2. Training & Development:

- Train TSEs on effective sales pitches, objection handling, and strategies to counter competition.

- Continuously upskill the team to deliver high-quality sales while understanding customer needs.

3. Inter-Department Coordination:

- Collaborate with internal teams to ensure timely service delivery and address operational challenges effectively.

4. Quality Sales:

- Drive quality sales by helping the team assess customer requirements and offer tailored solutions.

- Maintain a strong focus on revenue growth while upholding high service standards.

5. Target Achievement:

- Set and achieve daily targets for sales attempts, customer connections, and inbound lead conversions.

- Ensure prompt follow-ups with adherence to GART (Guaranteed Response Time) by calling customers within 10 minutes.

6. Dialler Management:

- Oversee and optimize dialler operations to enhance productivity and efficiency.

7. Motivation & Engagement:

- Regularly engage with the team to keep them motivated and focused on meeting targets.

- Foster a positive work culture and implement strategies to boost team morale.

8. Additional Responsibilities:

- Monitor and review team performance through daily and weekly reports, adjusting strategies as needed to achieve targets.

- Drive team participation in Below-the-Line (BTL) marketing activities, including lead generation events and targeted campaigns.

What We're Looking For:

- Proven experience in managing a telesales team with a strong track record of achieving targets.

- Excellent training and coaching skills to develop a high-performing sales team.

- Strong communication and interpersonal skills to collaborate across departments.

- Ability to analyze performance data and optimize strategies for better results.

- High energy, detail-oriented, and passionate about driving sales and team success.

Why Join Us?

- Lead a dynamic and talented telesales team in a rapidly growing industry.

- Competitive compensation and opportunities for career growth.

- Be part of a company making an impact in the telecom and broadband sector.

- Ready to inspire and lead a high-performing telesales team?Apply now and be a part of our success story!