Team Lead - Call Centre Operations

Role & responsibilities

- Managing a team of appx 20 agents

- Managing SLA's

- Daily, Weekly & Monthly Reports & Performance Management

- Performance enhancement

- Attrition Management

Preferred candidate profile

- Should be from the BPO industry

- Should have worked as a Team Lead at least for 1 year

- Should be flexible to work as per the process requirements

- Should be good with team management, performance management & reports

Perks and benefits

- Only day shifts

- Sunday's week-off (Almost all Sunday's are week-off for the team lead)

- Will be in-charge of the team and will be given a free hand to work and manage the team

- PF & Health Insurance