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Team Leader - Call Centre
3-6 years
₹ 3.15 - 3.6L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Team Leader - Call Centre
Tata Capital
posted 11d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Purpose
To oversee a team of outbound sales agents, to drive business growth and meet performance targets.
Primary responsibilities will include managing team operations, ensuring high-quality sales interactions.
This role demands strong leadership skills, excellent sales acumen, and a results-oriented mindset.
Responsibilities
Core Responsibilities:
Team Management:
Supervise and mentor a team of outbound sales agents.
Conduct daily team briefings to set targets and expectations.
Monitor agent performance and provide constructive feedback.
Sales Strategy Execution:
Implement sales strategies to meet or exceed team targets.
Develop call scripts, objection-handling techniques, and closing strategies.
Analyse sales data to identify trends and optimize performance.
Performance Monitoring:
Track individual and team KPIs, including call volume, conversion rates.
Ensure compliance with company standards and data protection Policy.
Training and Development:
Identify training needs and organize periodical trainings.
Ensure new hires are effectively onboarded .
Promote best practices for Lead conversions.
Customer Relationship Management:
Address escalated customer queries/issues promptly and effectively.
Qualification ; Graduate , Master / Postgraduate
Employment Type: Full Time, Permanent
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What people at Tata Capital are saying
Rating based on 32 Team Lead
reviews
Anonymous · Other
in Hisar
Who ever works in Tata capital is living a fabolus life. The culture, the support from seniors is extremly good
- Salary - Excellent
Nothing is bad about that firm
Team Lead salary at Tata Capital
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Tata Capital Benefits
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