Sr. Executive - CRM

Role & responsibilities

Responsible for managing client relationships with key decision makers

• Subject matter expert for partners and internal staff for the assigned product
• Addresses the gaps identified between client requirement & the service provided
• Ensure that the service is delivered in accordance with the agreed service level agreement
• Act as a point of contact for any escalation or feedback from clients
• Collaborate with the other functional Group to evaluate the product performance and to recommend
• Refinements and improvements in service performance
• Establish and maintain on-going partner relationships and anticipate and resolve potential problems of the client
• Manage account renewal, customer support escalation
• Ensure smooth support during renewal of account
• Excellent Communication Skills
• Good knowledge of MS Office
• Open to travel